Salesforce Lead

• Own the day-to-day administration, support and development of Salesforce across Sales Cloud, Service Cloud, Marketing Cloud and Data Cloud.
• Manage the Salesforce support queue, resolving issues and ensuring users receive an effective and responsive service.
• Build and maintain solutions using Apex, Lightning Web Components, Visualforce, Flow and other declarative tools.
• Design and maintain integrations between Salesforce and systems including ReSort-IQ, Sage and supplier platforms, with appropriate monitoring and error handling.
• Manage releases from sandbox and user acceptance testing through to production, including testing and rollback planning.
• Maintain appropriate platform security, permissions and access controls, including Salesforce Shield and Event Monitoring.
• Work with the Data Analyst and operational teams to improve data quality, governance and business processes.
• Translate operational requirements into effective Salesforce solutions, making sound decisions about when to use configuration versus custom development.
• Produce clear process documentation and guidance, and provide training and technical support to users and junior team members.
• Contribute to our wider digital roadmap, including Agentforce, Einstein, customer portals and increased automation across the business.

You’ll be an experienced Salesforce professional who is equally comfortable writing code, administering a live platform and working directly with business users.

You’ll bring:

• Strong hands-on experience developing and deploying Apex classes and triggers within a live production environment.
• Experience building Lightning Web Components and maintaining Visualforce.
• Strong Salesforce administration skills, including users, permissions, sharing, record types, Flow and validation rules.
• Experience integrating Salesforce with finance, operational or other business-critical systems.
• Experience managing Salesforce releases through testing, UAT and production deployment.
• Strong judgement around when to use declarative configuration and when custom development is appropriate.
• The ability to understand complex business processes and translate them into practical technical solutions.
• Strong communication skills, with the confidence to explain technical concepts to non-technical colleagues.
• An organised, collaborative approach and the ability to take ownership of a business-critical platform.

Salesforce certifications such as Administrator, Platform App Builder or Platform Developer I would be advantageous, as would experience with Data Cloud, Marketing Cloud, Agentforce, Einstein, Tableau, Salesforce Shield or Event Monitoring.

Experience within waste, logistics, manufacturing or another operational or regulated environment would also be beneficial.

• Salary of £52,000 - £58,000, dependent on experience
• 25 days’ annual leave plus bank holidays
• Company pension - 5% employee / 3% employer
• Employee Assistance Programme
• Free financial wellbeing support
• Healthcare Cash Plan*
• Cycle to Work Scheme*
• Enhanced maternity and paternity pay*

• The opportunity to play a key role in the digital transformation of a certified B Corp making a genuine social and environmental impact

• Available after 12 months’ service.

We’re looking for an experienced Salesforce Lead to take ownership of our Salesforce platform and play a key role in the continued digital transformation of Recycling Lives Services.

Salesforce sits at the heart of many of our commercial, operational and customer processes, making this a highly visible role with the opportunity to make a real impact across the business.

Combining platform ownership with hands-on development, you’ll manage the day-to-day performance, configuration, security and development of Salesforce while building solutions and integrations that make our processes smarter and more efficient.

Working closely with our Digital Transformation Manager, Data Analyst and wider Value Creation team, you’ll help translate business requirements into scalable technical solutions and support our future technology roadmap.

The Business

Recycling Lives Services is not a typical recycling company. Since 2008, our business has been built around creating positive social and environmental impact alongside commercial success.

As a certified B Corp, scoring 103.5 against a business median of 50.9, we generated £42.9m in social value in 2024, achieved a 61% reduction in CO emissions and diverted 97% of waste from landfill. 15% of our team have joined us through our rehabilitation programmes, with only 6% of the people we support reoffending compared with a national average of over 25%.

Operating UK-wide, we provide total waste management, WEEE recycling and specialist hazardous waste services to customers across construction, manufacturing, retail, utilities and the public sector.