Senior Technical Support Officer

• Support Building Control
• Manage technical support
• Support application validation
• Validate Building Regulations applications
• Validate initial notices
• Validate amendments
• Validate dangerous structure notices
• Complete fee calculations
• Complete consultations
• Raise invoices
• Chase payments
• Request purchase orders
• Use back-office systems
• Use document management systems
• Use GIS or web systems
• Process property enquiries
• Maintain filing systems
• Respond to customer enquiries
• Support service improvements
• Support technical support officers
• Collate financial data
• Support performance data
• Maintain confidentiality

Candidates should have technical administration, Building Control support, regulatory administration, customer service, IT systems, financial administration and data management experience.

Candidates must be able to work hybrid with a minimum of 2 days in the office., * Technical admin experience

• Building Control support
• Regulatory admin experience
• Application validation
• Customer service skills
• Financial administration
• Invoice/payment admin
• Back-office systems
• Document management
• Microsoft Office skills
• Google Suite skills
• Data accuracy
• Record keeping
• Written communication
• Verbal communication
• Time management
• Attention to detail
• Deadline management
• Confidentiality awareness

Desirable

• Local authority experience
• Building Control systems
• GIS systems experience
• Dangerous structures admin
• Team support experience
• Service improvement work
• Performance data collation
• A-Level or HND education
• GCSE Maths and English

Additional Information

This is a hybrid role with a minimum of 2 days in the office., * Do you have technical administration or business support experience within Building Control, planning, housing, regulatory services or a similar local authority service?

• Have you validated Building Regulations applications, initial notices, amendments, cancellation notices, dangerous structure notices or similar statutory applications?
• Do you have experience using back-office systems, electronic document management systems, Microsoft Office, Google Suite or similar service systems?
• Have you handled financial administration such as fee calculations, invoices, payment chasing, purchase orders or related service finance tasks?
• Are you confident dealing with written, telephone and face-to-face customer enquiries in a regulatory or technical service environment?
• Can you work on a hybrid basis with a minimum of 2 days in the office in Hackney?