Graduate Support Analyst

Leatherhead Up to £26,000 rising to £27,000 after probation Pension Parking Hybrid after training 22 days holiday

Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given.

This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems.

Duties

• Responsible for providing frontline technical support and maintenance activities, ensuring service levels are effectively maintained
• Resolve queries immediately where possible, or manage them through to resolution
• Produce required internal and customer-facing reports and documentation
• Prioritise, monitor progress, and escalate support issues with customers and suppliers as required
• Assist the Operations Manager with customer support activities
• Provide out of hours support in line with the agreed schedule
• Develop strong relationships as a trusted advisor with key personnel in customer organisations
• Undertake training to ensure a high level of technical knowledge is maintained
• Communicate effectively with customers via telephone, email and in person
• Ensure ongoing communication and information is maintained with the customer
• Build and maintain strong client relationships, My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc

• Educated to Degree level or equivalent
• Customer service experience.
• Strong attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently and as part of a team
• A proactive and enthusiastic approach to work
• Good time management skills and the ability to prioritize tasks
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)