REGIONAL IMPLEMENTATION MANAGER DIGITAL SOLUTIONS - EMEA

As Regional Implementation Manager Digital Solutions - EMEA, you will be the face of AviusULD Digital Solutions for customers across Europe, the UK, the Middle East and Africa.

You will work across the complete customer lifecycle: supporting the commercial team during the pre-sales phase, leading implementations at customer locations, training operational teams and helping customers turn SmartULD data into measurable operational and financial improvements.

This role requires a combination of technical understanding and commercial experience. You need to be comfortable discussing solutions with customers before the sale, demonstrating value and supporting the commercial process, as well as taking ownership of successful implementation afterwards.

This is a hands-on international role combining aviation, IoT, commercial responsibility, data and customer success. You will be one of the first regional implementation leaders within our growing Digital Solutions organisation and help shape how SmartULD is implemented globally., * Plan and coordinate SmartULD deployments across customer ULD fleets and other aviation equipment.

• Lead implementations on site and ensure devices are correctly fitted, commissioned and reporting reliable data.
• Conduct customer site surveys and coordinate with MRO-qualified and other technical personnel.
• Train airline teams, handling agents and other customer stakeholders.
• Act as the primary Digital Solutions contact for customers across the EMEA region.
• Turn telemetry data into actionable insights around utilisation, dwell time, station imbalances, demurrage, damage and asset loss.
• Build and present ROI reviews demonstrating the operational and financial value of SmartULD.
• Support the commercial team throughout the pre-sales process, including customer meetings, solution demonstrations, RFPs, trials and proof-of-value deployments.
• Identify opportunities to expand SmartULD across additional fleets, stations and use cases.
• Bring customer feedback and operational requirements back into our product roadmap.

• Commercial experience is essential, ideally in pre-sales, solution consulting or a customer-facing commercial role within a technical environment.
• Proven ability to understand customer needs, present technical solutions in a commercially compelling way and demonstrate customer value.
• Experience supporting the commercial process through customer meetings, solution demonstrations, trials, proof-of-value projects and/or RFPs.
• Practical understanding of IoT devices, connectivity, data quality and troubleshooting.
• Experience in a customer-facing technical, implementation or customer-success role.
• Ability to use operational data to build and demonstrate a clear return on investment.
• Experience in the aviation industry is a strong advantage, particularly within air cargo, airline operations or ground handling.
• Understanding of ULD Control, cargo operations and the operational processes around ULDs is highly desirable.
• Strong problem-solving mentality and willingness to take ownership.
• Comfortable working independently in an international environment.
• Professional fluency in English; additional European languages are an advantage.
• Existing right to work in the EU.
• Willingness to travel approximately 30% of working time, including overnight stays and occasional weekend work.
• Experience with IATA ULD Regulations, cellular IoT, BLE, GNSS, telematics platforms or MRO environments would be an additional advantage.

KEY COMPETENCIES

• Strong commercial and customer orientation.
• Able to combine technical understanding with commercial thinking.
• Confident presenting solutions and value propositions to customers.
• Hands-on and solution-driven.
• Analytical and comfortable working with data.
• Independent with strong ownership.
• Comfortable in operational aviation environments.
• Excellent communication and presentation skills.
• Flexible and internationally minded.

Pulled from the full job description

• Free parking
• Cell phone reimbursement
• Pension plan, * A market-competitive salary.
• An annual bonus of 10-15% of salary against agreed targets.
• Ownership of the EMEA region within a growing global Digital Solutions organisation.
• A highly international role combining aviation, technology, commercial responsibility, data and customer success.
• Direct interaction with leading airlines and the leadership of AviusULD.
• The opportunity to help build the global implementation model for SmartULD.
• Strong international growth opportunities within AviusULD and the wider CCE Group.

AviusULD is an international aviation company specialising in Unit Load Devices (ULDs) and innovative solutions that help airlines manage their cargo operations more efficiently. With SmartULD, our kinetically powered asset-tracking solution, we provide airlines with continuous visibility into where their assets are, how they are being used and where operational improvements can be made.