IT Support Technician L2

MARRS CONSULTING

Gregory, TX, United States

about 1 month ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems System Configuration Desktop Computing Issue Tracking Systems Virtual Private Networks (VPN) System Center Configuration Manager Networking Basics Remote Access Technology Remote Service Software TeamViewer

+5 more

Peripherals Microsoft InTune Laptops Gsuite User Accounts

Job description

Provide second-line technical support for hardware, software, network, and application issues.
Respond to and resolve tickets escalated from Level 1 support in a timely manner.
Troubleshoot and support issues related to:
Windows and/or macOS operating systems
Microsoft 365 / Google Workspace
Active Directory, user accounts, and group policies
VPNs, remote access, and networking fundamentals
End-user hardware (laptops, desktops, mobile devices, printers, peripherals)
Assist with system configurations, upgrades, and patching as required.
Document solutions, maintain knowledge base articles, and ensure clear ticket updates.
Collaborate with internal IT teams and third-party vendors for issue resolution.
Support onboarding/offboarding processes (user accounts, hardware setup, access permissions).
Ensure adherence to IT security policies and best practices.

Requirements

2-4 years of experience in IT support, service desk, or technical support roles.
Strong troubleshooting skills across hardware, software, and networking.
Experience with Active Directory, Microsoft 365 administration, and ticketing systems.
Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Intune, SCCM).
Knowledge of ITIL practices is an asset.
Strong communication and customer service skills.
Ability to prioritize tasks, manage time effectively, and work with minimal supervision.