IT Helpdesk Engineer - Onsite - Llandudno

The ideal candidate will have previous experience within an MSP environment and, ideally, experience supporting educational establishments. You will provide both remote and on-site support, acting as a key point of contact for our customers and delivering outstanding technical assistance across our Education division and wider client base., * Diagnose and resolve hardware and software issues through the helpdesk system.

• Accurately record, update, and manage support tickets, ensuring high levels of customer service throughout the support process.
• Install, configure, and deploy software across customer devices and systems.
• Maintain and update technical documentation, procedures, and support resources.
• Assist the Infrastructure Team with networking, server, and systems administration projects.
• Provide remote and on-site technical support to multiple customers across our managed services portfolio.

• Previous experience working within a Managed Service Provider (MSP) environment.
• Experience in a technical support, helpdesk, or IT service delivery role.
• Strong troubleshooting and break-fix support experience for Windows desktops and laptops.
• Good knowledge of Windows 10 and Windows 11.
• Experience supporting macOS and iOS devices.
• Understanding of networking fundamentals, including TCP/IP, switches, routers, and VLANs.
• Excellent communication skills, with the ability to engage confidently with both technical and non-technical users.
• Proven ability to build and maintain strong customer relationships.
• A proactive attitude towards learning and professional development.
• Ability to adapt to changing technologies and business requirements.
• Flexibility to work occasional evenings, weekends, or out-of-hours support when required.
• Full UK Driving Licence.

Desirable Skills and Experience

• Previous IT support experience within the education sector.
• Working knowledge of Windows Server 2025.
• Experience administering Microsoft 365 and Azure.
• Experience administering Google Workspace.
• Ability to speak Welsh., * Experience providing IT support within an educational environment.
• Experience administering Google Workspace.
• Experience administering Microsoft 365 and Azure.
• Willingness to undergo a background check in accordance with applicable regulations.
• Welsh language skills are advantageous.

Required Qualifications

• Full UK Driving Licence (required).
• Welsh language skills (preferred)., * Are you willing to undergo a background check, in accordance with local law/regulations?
• Have Administered Office 365 and Azure
• Have Administered Google Workspace

Language:

• Welsh (preferred)
• Siarad Cymraeg (preferred)

Licence/Certification:

• driver’s license (required)

• Competitive salary of £28,000 - £32,000 per annum.
• Company pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and professional development opportunities.
• Flexitime.
• Additional leave benefits.
• Company events.
• Free on-site parking.