Electric Vehicle/Home Energy System Technical Support

• Advanced Technical Troubleshooting & Issue Resolution- Diagnose complex issues involving home energy products, EV charging equipment, energy storage, commissioning, connectivity, software behavior, mobile app interactions, and integrated system performance.
• Product Quality and Continuous Improvement
• Technical Documentation & Knowledge Management

Ideal: 1-3 years of experience in technical troubleshooting, systems engineering, product support, field service engineering, electrical systems, energy systems, EV charging, or a related technical environment.

· Experience with diagnostic log analysis, telemetry platforms, remote monitoring tools, mobile app ecosystems, or cloud-connected devices.

5 % travel- field invenstigation support., · Demonstrated ability to diagnose and resolve complex technical issues across hardware, software, networking, commissioning, and integrated systems.

· Experience leading technical investigations and coordinating resolution across cross-functional teams.

· Strong understanding of electrical systems, power distribution, residential energy systems, EV charging infrastructure, energy storage, or distributed energy resources.

· Ability to convert complex technical findings into clear guidance for support teams, installers, suppliers, and internal stakeholders.

· Exceptional written, verbal, analytical, and presentation skills.

· Ability to influence action and drive issue resolution without direct authority.

· Strong organizational skills and ability to manage multiple escalations, deliverables, and priorities in a dynamic environment.

· Willingness to travel approximately 5-10% based on business need.

· Experience supporting residential energy products, energy storage systems, EV charging equipment, solar or home energy integrations, or IoT-connected products.

· Familiarity with electrical codes, installation standards, commissioning procedures, and residential power system safety practices.

Pay: $33.00 - $37.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance