INFORMATION TECHNOLOGY SPECIALIST I

This is an exciting opportunity to join our team at the California Department of Veterans Affairs (CalVet). We advocate with purpose and passion every day for our state’s veterans and their families and connect them to their earned benefits. We offer a range of services, from our network of award-winning veterans’ homes to our innovative home loans program. Additionally, we provide special statewide benefits and veteran outreach services.

CalVet provides our staff with a wide range of fulfilling and enriching growth opportunities in skilled trades, healthcare, administrative and professional fields, and beyond. We actively cultivate an inclusive atmosphere that embraces individuals from diverse backgrounds, cultures, and life journeys, empowering them to excel and flourish. We enthusiastically welcome your distinctive contributions to our organization and the meaningful work we undertake.

This position is located in the Information Technology Division and is responsible providing onsite technical support at the Veterans Home of California in Yountville. This includes network, workstation, telecommunications, and call center support. The IT Specialist I (ITS I) will support the Information Technology Branch (ITB) and third-party network devices, desktop computing, and moderately complex local network systems. Effective July 1, 2025, California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that state employees shall receive a three percent (3%) reduction in pay in exchange for five (5) hours of PLP 2025 leave credits, monthly. The salary range(s) included in this job advertisement do not reflect the 3% reduction in pay., The California Department of Veterans Affairs (CalVet) works to serve California veterans and their families. With nearly 1.6 million veterans living in the State, CalVet strives to ensure that its veterans of every era and their families get the state and federal benefits and services they have earned and deserve as a result of selfless and honorable military service. CalVet strives to serve veterans and their families with dignity and compassion and to help them achieve their highest quality of life. Department Website: https://www.calvet.ca.gov, The SOQ serves as documentation of your ability to present information clearly and concisely in writing. In your SOQ, describe your experience, knowledge, and competencies as they relate to each of the items listed below. The items must be addressed and numbered in the same order as listed; do not consolidate responses. The SOQ must be no more than 3 pages typed, using 12-point Arial font on standard letter-sized paper with one (1)-inch margins.

This position is at the California Veterans Home in Yountville. Please share interest in working for CalVet at this facility. *

Describe in detail your systematic approach to troubleshooting a complex technical issue that you have not encountered before. Provide a specific example of a challenging Tier II issue you resolved, including the steps you took to isolate the problem, the tools and resources you used, and how you ensured a permanent fix or preventative measure *

Tier II support often involves managing a diverse workload with competing priorities and varying degrees of severity. Explain the process you use to prioritize and manage multiple support tickets simultaneously. Describe a specific situation where you had several ‘urgent’ requests at once, and detail how you managed your time, communicated with users, and ensured critical issues were addressed first. *

• The California Veterans Home in Yountville is a 24/7 healthcare facility and home. Please share your experience, if any, working in a health care environment. Describe your experience supporting healthcare-specific applications and clinical workflows. Detail a specific instance where you had to troubleshoot an issue involving protected health information (PHI), explaining how you ensured strict adherence to security protocols, maintained system uptime for clinical operations, and communicated effectively with clinical staff during a critical incident.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

The website below is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. Please review this information prior to accepting employment. https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx