INFORMATION TECHNOLOGY SUPERVISOR II

Under the general direction of the Technology Services Division (TSD) Service Operations Reliability Manager , Information Technology Manager I (IT Manager I), within the Department of State Hospitals (DSH), the Information Technology Supervisor II (IT Supervisor II) is responsible for supervision of the Service Operations Response Team ensuring stable, reliable, secure, and responsive delivery of the core IT services across the enterprise for mission critical systems, including the Electronic Health Record (EHR)., * Association of International Credential Evaluators, Inc. or

• https://www.ctc.ca.gov/credentials/commission-approved-foreign-transcript-evaluating-agencies, The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

• Other - Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your TRANSCRIPTS along with your application (STD. 678) to be considered for this position. Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement.

• Statement of Qualifications - Please see the Statement of Qualifications section at the bottom of this job advertisement for more details. Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., * Font type to be Arial, Font size to be 12

• Single-spaced, typed
• Do not exceed two pages in length

Please respond to the following SQQ questions:

• Describe your experience leading major incident response efforts in a complex enterprise environment. Include how you coordinated technical teams, communicated with stakeholders, and restored services.

• Discuss your leadership approach in managing a service operations or reliability-focused team. Include how you set priorities, mentor staff, manage workload, and ensure operational readiness.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

• The State’s Commute Programs provide bicycle, mass transit and vanpool incentives to eligible state employees. The State’s mass transit incentive pays 100% of the transit pass up to the IRS maximum of $340 per month in 2026.
• This position reports to any of the following six facilities below and may be eligible and considered for a telework opportunity in accordance with departmental policies, operational needs, and management approval. Employees are currently required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs. The incumbent may also be required to travel throughout California as needed, with prior notice. DSH’s six (6) locations includes: Atascadero State Hospital - San Luis Obispo County Coalinga State Hospital - Fresno County Metropolitan State Hospital - Los Angeles County Napa State Hospital - Napa County Patton State Hospital - San Bernardino County Sacramento Headquarters - Sacramento County, Benefit information can be found on the CalHR website and the CalPERS website.

Benefits include: Sick Leave, Vacation Leave, 11 Paid State Holidays, one (1), eight (8) hours, Paid Personal Holiday and two (2), (16) hours, Paid Professional Development Days (PDD) per fiscal year; excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system.

The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings

The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services.

Department Website: https://www.dsh.ca.gov