Senior Dynamics 365 Customer Service & USD Developer

Excelia, SL

Pozuelo de Alarcón, Spain

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

indeed.com

Tech stack

JavaScript (Programming Language) .NET Framework Application Programming Interfaces (APIs) Agile Methodology JIRA C Sharp (Programming Language) Computer Telephony Integration Extensible Application Markup Language Microsoft Dynamics Windows Presentation Foundation Scrum Methodology Systems Integration

+1 more

Scripting

Job description

Develop and customize solutions within Microsoft Dynamics 365 Customer Service.
Build and maintain Unified Service Desk (USD) components, including Hosted Controls, Actions, Events, and Agent Scripting.
Develop custom hosted controls using C#/.NET (WPF) and JavaScript.
Integrate CTI and telephony solutions within USD.
Work with USD APIs and SDK to extend platform capabilities.
Collaborate with technical teams to deliver seamless end-to-end solutions.

Requirements

Do you have experience in UI?, * Strong experience with Microsoft Dynamics 365 Customer Service.

Hands-on experience with Unified Service Desk (USD).
Experience with USD Hosted Controls, Actions, Events, and Agent Scripting.
Knowledge of CTI adapters and telephony integrations.
Strong C#/.NET (WPF) development skills.
JavaScript experience within Dynamics environments.

Nice to Have

XAML and advanced WPF knowledge.
Experience building custom UI integrations within Dynamics 365.
Knowledge of Omnichannel for Customer Service or Customer Service Workspace.
Experience working in Agile environments (Scrum/Kanban) and Jira.

About the company

Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States through our 9 own offices.