Delegate Support Administrator

The Role As a Delegate Support Administrator, you will provide administrative and customer support to learners and a wider retailer network, acting as a key point of contact for queries and ensuring an excellent level of service is maintained.

Your responsibilities will include:

• Managing a high volume of inbound and outbound telephone calls and emails
• Responding to general enquiries and providing accurate information and support
• Providing Learner Management System (LMS) and general administrative support
• Supporting the administration of technical training levels
• Processing certificates and relevant certifications
• Maintaining accurate learner, training and administrative records
• Creating, following and maintaining internal processes
• Supporting learners throughout their training journey
• Working closely with the wider Delegate Support team
• Attending meetings as required
• Ensuring a professional and customer-focused service at all times

The position requires someone who can confidently provide support across telephone, email and face-to-face communication while managing multiple priorities.

This is an excellent opportunity for an experienced Administrator or Customer Service professional who enjoys working in a fast-paced environment, providing high-quality support and managing a varied administrative workload., * Strong administration experience

• Previous customer service or customer-facing experience
• Excellent written and verbal communication skills
• Strong organisational and time-management skills
• The ability to manage multiple tasks within a fast-paced environment
• Excellent attention to detail
• Good problem-solving and decision-making skills
• A proactive approach to planning and managing workload
• Confidence taking ownership and responsibility for tasks
• A professional, positive and proactive approach
• The ability to work effectively both independently and as part of a team
• Good Microsoft Office skills, particularly Word, Excel and PowerPoint