Junior Systems Analyst (ERP & Business Applications)

• Provide first-line support for our ERP and business applications: log, triage and resolve user issues, and escalate to the Systems Manager or vendors where needed
• Help test new system features and builds - write test cases, run them, record defects and confirm fixes
• Support the ERP replacement programme: data mapping and migration checks, dual-running reconciliation, cutover prep
• Build and maintain reports and dashboards in i-Suite for order intake, operations, safety and other business reporting
• Write and keep up to date user guides, process documentation and knowledge-base articles
• Deliver user training and floor-walking during rollouts
• Look for small process and AI automation improvements and help embed them

IT operations

• Housekeeping of Microsoft 365 accounts, licences, groups and permissions
• Work with and help manage our outsourced IT provider: raise and track tickets, chase resolutions, and act as the day-to-day point of contact
• Manage starters and leavers end to end - accounts, access, equipment and handovers - so people are productive from day one and offboarded cleanly
• Plan and track hardware requirements: laptops, mobiles, peripherals, replacement cycles and stock

This is a graduate or early-career role. You don’t need to have done it before - you need to be organised, comfortable with data and technology, and interested in how a business runs., * Degree, apprenticeship or equivalent experience in IT, business information systems, data or a related field

• Strong Excel skills (lookups, pivot tables, data cleansing)
• Genuine interest in AI tools and how they can be applied to real business problems
• Logical, methodical approach to problem-solving and a good eye for detail
• Clear communicator, able to explain systems to non-technical colleagues
• Organised: can juggle a support queue alongside project work

Desirable

• Exposure to an ERP or CRM (any platform), Salesforce, or SQL/Power BI
• Microsoft 365 administration or Power Platform
• Basic understanding of business processes - order-to-cash, purchasing, stock, scheduling
• Experience in manufacturing, construction or a similar operational environment
• Experience working with a managed IT service provider

DorSuite is replacing multiple business systems with a single company-wide ERP (one-Suite), building out its reporting platform (i-Suite) and launching a customer self-service portal (c-Suite). AI sits at the core of how we’re building these: we use AI in our own development work every day, and our ambition is to be at the forefront of AI-enabled technology in our industry.