Cloud Solution Architecture - AI Business Solutions

Customer Centricity

• Customer Satisfaction - Champion customer success by driving positive outcomes and becoming a trusted advisor for Microsoft AI adoption and value realisation.

• Customer/Partner Insights - Capture and share feedback from customers and partners to inform ACM strategies and Copilot deployment approaches.

• Voice of the Customer - Act as the customer advocate, sharing insights and best practices with Microsoft’s Copilot engineering, product, and global AI teams to remove blockers and influence roadmap direction.

Business Impact

• Leverage deep knowledge of Copilot capabilities and competitive landscape to identify growth opportunities aligned with customer needs and ACM maturity.

• Partner with Customer Success Account Managers (CSAM’s) and account teams to deliver Microsoft AI usage through well structured engagements, operational excellence, performance efficiency, and secure deployments.

• Lead architecture design, resiliency reviews, and technical optimisation that result in production-ready Copilot solutions and increased usage.

• Provide thought leadership in Copilot solution design and ACM planning, supporting customers through implementation to achieve measurable business outcomes.

Technical and Adoption Leadership

• Proactively develop and maintain a learning plan focused on AI Business Solutions technologies and ACM methodologies, with support from your manager.

• Mentor and coach peers on technical and non-technical aspects of AI Business Solutions and ACM, fostering a culture of continuous learning and innovation.

• Share strategic insights and technical guidance across internal communities and virtual teams.

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, OR related field with strong and proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent industry experience.

Preferred qualifications :

• Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy

• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.

• Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.

• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to “read the room.”

• Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said

• Breadth of experience and knowledge in foundational AI, architecture design, with depth / Subject Matter Expertise in Microsoft AI Business Solutions; ie. Copilot for M365, Copilot Chat, Studio and Copilot Agents from an Adoption and Change Management (ACM) perspective.

We are seeking a Cloud Solution Architect (CSA) with expertise in enabling and deploying AI Business Solutions aligned to offerings such as; Copilot for M365, Copilot Chat, Copilot Studio, PowerPlatform, Copilot Agents and more. A key focus of this role will be to deliver technical delivery and expertise, as well as helping customers with Adoption and Change Management (ACM). We are recruiting for a variety of people with skills in these areas. As an AI Business Solutions CSA, you will lead key relationships with customers, guiding them to maximise the value of their Microsoft investments through solution architecture, implementation support, change management and operational excellence.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organisation is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come and help us build a future where customers achieve their AI business outcomes faster with technology that does more.

Please note that this role is based in Paddington, London.

Microsott’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.