Citrix Engineer

• Deploying, configuring, patching, and upgrading Citrix infrastructure and databases;
• Administering Citrix CVAD, PVS, and WEM environments in virtualized platforms;
• Managing Citrix-related operating systems and virtual machines;
• Enforcing security policies and managing user access controls;
• Identifying, auditing, and reviewing access to sensitive systems;
• Detecting, diagnosing, and resolving incidents and service disruptions;
• Managing incidents through ITSM tools such as ServiceNow;
• Planning, validating, and implementing changes and releases;
• Monitoring system health, performance, and availability;
• Gathering and analyzing monitoring metrics and system logs;
• Maintaining and optimizing Citrix infrastructure components;
• Defining and managing backup, recovery, and data retention strategies;
• Monitoring, tuning, and optimizing system and application performance;
• Implementing high-availability and disaster recovery solutions;
• Developing and maintaining DevOps deployment pipelines;
• Automating operational tasks using scripting and configuration management tools;
• Designing and documenting Citrix solution architectures and operational procedures;
• Coordinating activities with infrastructure, security, development, and service management teams;
• Communicating technical solutions and facilitating stakeholder discussions;
• Delivering technical training and knowledge transfer sessions;
• Handling incident and change tickets in accordance with SLAs.

• Expert: either a level of education which corresponds to completed university studies of at least 4 years attested by a diploma and relevant professional experience of at least 9 years gained after the award of the diploma OR a level of education which corresponds to completed university studies of at least 3 years attested by a diploma and relevant professional experience of at least 10 years gained after the award of the diploma;

Technical skills

• Citrix Virtual Apps and Desktops (CVAD);
• Citrix Provisioning Services (PVS);
• Citrix Workspace Environment Management (WEM);
• Citrix Delivery Controllers, StoreFront, Director, and Gateway;
• VMware vSphere and virtualized infrastructure administration;
• Server administration (Windows and Linux);
• Infrastructure design and technical architecture;
• Security hardening and infrastructure security;
• Backup, recovery, and disaster recovery solutions;
• Performance monitoring and optimization;
• Monitoring tools (SCOM, Citrix Director, Citrix Infra Monitoring);
• Identity provider integration and access management;
• LDAP integration, certificates, APIs, service accounts, CIFS/SMB, and NFS;
• DevOps tools (Azure DevOps, Puppet, Flyway);
• Scripting and automation (PowerShell, Python, Bash);
• ITSM tools (ServiceNow);

Soft Skills

• Stakeholder management;
• Technical communication and presentation skills;
• Negotiation and conflict resolution;
• Cross-functional collaboration;
• Problem-solving and troubleshooting;
• Training and knowledge-sharing;
• English language proficiency at B2 level or higher;
• Relevant educational background corresponding to the requested category;
• Minimum 2 years of experience creating high-level and detailed technical designs for Citrix solutions;
• Minimum 3 years of hands-on Citrix administration and engineering experience;
• Proven experience configuring and optimizing Citrix components (Delivery Controllers, StoreFront, Director, Gateway);
• Proven experience implementing CVAD and PVS deployments or upgrades;
• Minimum 5 years of experience with Windows and/or Linux server implementation, configuration, and administration;
• Minimum 2 years of experience in infrastructure security hardening using industry frameworks such as CIS guidelines;
• Minimum 3 years of experience documenting technical specifications, infrastructure designs, and operational procedures;
• Knowledge of Citrix deployment, upgrades, security, monitoring, optimization, and technical design activities.

Desirable:

• Minimum 3 years of experience negotiating technical solutions with stakeholders across security, governance, operations, and project management functions;
• Experience configuring application servers for authentication, encryption, file access, and database access;
• Ability to troubleshoot complex multi-component infrastructure environments.