Salesforce Administrator

We are seeking a detail-oriented and proactive Salesforce Administrator to manage, optimise and govern our Salesforce platform. This role will enhance CRM capability, maintain data integrity and support teams in using Salesforce effectively to achieve business goals.

Responsibilities

Salesforce Administration & Platform Ownership

• Own the day-to-day administration, configuration and optimisation of Salesforce, including users, roles, profiles, permission sets, sharing rules, flows, page layouts, objects and fields.
• Act as the platform specialist for Salesforce, proactively monitoring system health, resolving complex issues, maintaining data integrity and ensuring the platform remains scalable, secure and aligned to business needs.
• Ownership of the Lead-to-Cash process, with Salesforce serving as the central platform.
• Provide senior-level guidance on Salesforce platform architecture, configuration decisions and scalable solution design.
• Partner with business stakeholders to translate operational requirements into effective Salesforce solutions that improve user adoption, process efficiency and data quality.
• Own the prioritisation, assessment and delivery of Salesforce enhancement requests, balancing business value, technical complexity, governance and platform best practice.
• Lead proactive platform reviews to identify risks, performance issues, configuration gaps and opportunities for continuous improvement.
• Support and optimise the integration between Salesforce and marketing automation platforms to improve lead management, campaign tracking and customer engagement.

Customisation & Development

• Create and maintain reports, dashboards and custom fields that provide actionable insight.
• Manage Salesforce automation tools, including Flow, to streamline business processes.
• Lead customisation and implementation projects in collaboration with cross-functional teams.
• Work with cross-functional stakeholders to implement automation, custom objects and integrations where required.

Stakeholder Support

• Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
• Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
• Advise stakeholders on the business and technical impacts of proposed Salesforce changes.

Data Management & Integrations

• Oversee data imports, exports and deduplication processes to maintain accurate, clean and reliable data.
• Implement and monitor data security controls, ensuring alignment with company policies, GDPR and relevant industry standards.

Continuous Improvement

• Stay up to date with Salesforce releases and new features, recommending enhancements that improve usability, adoption and business value.
• Identify opportunities to optimise business processes and workflows using Salesforce.

Platform Governance

• Own Salesforce release management, including sandbox strategy, testing, deployments and production releases.
• Establish and manage Salesforce DevOps practices, including version control, deployment pipelines, release branching, peer review and environment promotion controls.
• Maintain platform documentation, configuration standards and solution design documentation.
• Manage technical debt and ensure adherence to Salesforce best practices.
• Perform regular security health checks, permission audits and access reviews.
• Maintain Field Level Security, Permission Sets, Profiles and Sharing Rules.
• Support GDPR and audit requirements through appropriate platform controls.

3-5 years administering Salesforce within a business environment, * A proactive, positive and collaborative approach, with the resilience and ownership needed to support users, solve problems and drive continuous improvement.

• 3-5 years’ experience administering Salesforce in a business environment, ideally supporting Sales, Marketing, Customer Success or Revenue Operations teams.
• Salesforce Administrator Certification, such as Salesforce Certified Administrator or Advanced Administrator.
• Hands-on experience managing users, roles, profiles, permission sets, sharing rules, field-level security and data access controls.
• Experience creating and maintaining reports, dashboards, custom fields, automation and configuration changes that support business insight and operational efficiency.
• Experience with complex bi-directional integrations between Salesforce and third-party tools including HubSpot, Gong, Docu-Sign and many more.
• Understanding of marketing automation platforms and how they integrate with Salesforce to support lead management, campaign tracking and customer engagement.
• Experience supporting sales and marketing teams with CRM data quality, segmentation, lead routing and marketing campaign reporting.
• Strong analytical, organisational and problem-solving skills, with the ability to balance business requirements with governance, scalability and platform best practice.
• Excellent communication skills, with the ability to translate technical concepts into clear, business-friendly language.
• Experience delivering end-user training, documentation and change-management support., * Certifications in Sales Cloud Consultant, Salesforce Business Analyst or other relevant Salesforce credentials.
• Experience with Sales Cloud, Service Cloud, Revenue Cloud or other Salesforce products.
• Experience with data and system migrations.
• Advanced knowledge of data governance, compliance practices and Salesforce security best practices.
• Experience leading and executing projects with go-to-market stakeholders.
• Experience with Salesforce release management, sandbox testing, deployment processes or DevOps practices.

Hybrid working: 2 days per week in the office. Salary: £50,000-£60,000, dependent on experience, plus bonus.

Beacon delivers data and insights that help R&D scientists develop better pharmaceuticals, faster than ever before. Our focus is simple: we curate high-accuracy data enriched and transformed with AI. This is delivered through a range of platforms, increasingly via AI-native products and features that enable customers to extract insights faster than ever before. This is a rare opportunity to make a meaningful impact on patients’ lives worldwide.