Help Desk Analyst

Due to continued growth, we are adding an experienced Senior Service Desk / Desktop Support professional to the team. We are looking for someone with 5-7 years of hands-on experience supporting users and technology within a Microsoft environment., * Provide day-to-day technical support for desktops, laptops, applications, and end-user technology

• Troubleshoot Windows 10/11 issues
• Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
• Perform Active Directory administration including users, groups, permissions, password resets, and account access
• Support Entra ID / Azure AD user and access issues
• Handle Microsoft 365 user administration, licensing, mailboxes, and distribution groups
• Troubleshoot hardware, software, application, and workstation performance issues
• Support new-user setup, onboarding, offboarding, and workstation deployment
• Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general connectivity issues
• Support printers, docking stations, monitors, mobile devices, and other peripherals
• Install and configure software and hardware
• Work support tickets from initial issue through resolution
• Escalate systems, network, or security issues when appropriate with clear documentation of troubleshooting already performed
• Work directly with users at all levels of the organization

• 5-7 years of professional IT support experience
• Strong Windows desktop support and troubleshooting experience
• Strong Microsoft 365 experience
• Hands-on Active Directory experience
• Experience with Entra ID / Azure AD
• Solid understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general network troubleshooting
• Strong troubleshooting skills and ability to work through issues independently
• Professional communication skills and experience supporting end users
• Must be able to work onsite five days per week
• Must successfully pass a criminal background check and drug screening
• Must successfully pass a credit check, including no collections, judgments, or recent bankruptcies, Experience with Intune, Windows Server, Group Policy, PowerShell, Azure, endpoint management, or similar Microsoft technologies is a plus.

We are looking for someone who has spent enough time in IT support to develop strong troubleshooting instincts and can operate with a high level of independence. You don’t need to be a senior systems administrator, but you should understand a Microsoft environment well enough to own an issue, work through it, and know when something truly needs to be escalated., * Help desk: 5 years (Preferred)

• network troubleshooting: 5 years (Preferred)
• Active Directory: 5 years (Preferred)
• Microsoft 365: 3 years (Preferred)

This position is being added due to company growth and comes with a strong overall compensation package, including:

• Annual 10% performance bonus
• Equity award / stock options
• Comprehensive benefits package
• Opportunity to join a growing organization with long-term career advancement potential

Nice to Have, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• This is a 100% on-site role. Please confirm.
• Please confirm that the compensation range is acceptable.
• This client requires a criminal background check, drug test, and credit check. Please confirm.