Help Desk/Desktop Support Analyst

Robert Half is hiring a customer-focused Help Desk/Desktop Support Analyst to deliver advanced technical assistance for end users in Austin, Texas. This contract-to-hire position supports day-to-day IT operations by addressing escalated issues, improving service quality, and helping maintain reliable workplace technology across a manufacturing environment. The role is well suited for someone who combines strong troubleshooting ability with clear communication and a commitment to resolving issues thoroughly., * Act as the next level of support for issues that require deeper investigation beyond initial service desk handling.

• Diagnose and resolve technical problems involving desktops, laptops, operating systems, business applications, user accounts, and network connectivity.

• Handle incidents and service requests in accordance with response targets, while keeping users informed on progress and expected resolution timelines.

• Partner with infrastructure teams, engineering resources, and external providers when complex problems require broader technical collaboration.

• Prepare, configure, deploy, and support endpoint devices, including Windows, macOS, and mobile hardware used across the organization.

• Provide administration and user support for core workplace technologies such as Microsoft 365, Entra ID, email, file-sharing, and collaboration platforms.

• Document troubleshooting steps, completed fixes, and repeatable solutions to strengthen the knowledge base and improve future support efficiency.

• Review recurring support trends, recommend practical service improvements, and contribute ideas for automation or process refinement.

• Assist with employee onboarding and offboarding by setting up equipment, assigning access, and ensuring IT standards are followed.

• Offer day-to-day guidance to Tier 1 team members and promote consistent support practices across the service desk.

Requirements * 3 to 5 or more years of experience in IT support, desktop support, or service desk environments, including work at an escalated support level.

• Strong hands-on troubleshooting skills with Microsoft Windows 10, Microsoft-based environments, and general desktop hardware and software issues.

• Experience supporting identity and access tools such as Active Directory and Azure AD or Entra ID.

• Working knowledge of Microsoft 365 applications and services, including Teams, Exchange, SharePoint, and OneDrive.

• Familiarity with endpoint administration tools such as Intune, AirWatch, Workspace ONE, or comparable device management platforms.

• Understanding of core networking concepts, including IP connectivity, wireless access, DNS, DHCP, and basic network troubleshooting.

• Experience managing service desk tickets through a formal ticketing platform and maintaining accurate support documentation.

• Strong verbal and written communication skills with the ability to prioritize multiple requests in a fast-paced environment. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.