Level 1 Support Specialist

InfoTech, located in Franklin, TN, is seeking a Full Time Level 1 Support Specialist to join our team. The ideal candidate has hands on experience with Windows based workstation systems and Office 365 administration. This role is responsible for the provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. The Level 1 Support Specialist also participates in technical research and documentation to drive continued innovation across our infrastructure, and ensures that systems, software, and procedures align with organizational values., * Serve as the first point of contact for customers seeking technical assistance by phone or email, and support the broader helpdesk team

• Administer customer Office 365 systems
• Maintain the daily performance and upkeep of computer systems
• Set up and install workstations
• Assess, negotiate, and resolve technical questions and problems
• Participate in an on-call rotation schedule
• Participate in a monthly team maintenance process
• Communicate effectively with both technical and non-technical staff
• Bring a service-oriented attitude, strong decision-making and analytical skills, and excellent verbal and written communication
• Be willing to work after hours when needed to meet client demands

At least 1 year of commercial experience with:

• Working for a Managed Service Provider (MSP)
• Office 365
• Centralized desktop and device deployment and management systems
• Microsoft desktop operating systems and Office applications
• Communicating effectively with both technical and non-technical staff

Desirable Skills

• Basic understanding of networking concepts
• Familiarity with SaaS offerings such as Azure and Office 365
• Cross-platform skills beyond Windows/Mac OS
• Documentation experience

• 401(k)
• 401(k) matching
• Paid time off