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Technicien support de proximité H/F

Grafton
Herzeele, France
7 days ago
Apply on www.indeed.com
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Role details

Contract type
Contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
€24,000.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Active Directory Microsoft Office User Administration

Job description

  • Accueillir et traiter les demandes utilisateurs (téléphone, tchat, mail, guichet IT)
  • Qualifier incidents/demandes selon la nomenclature ITSM
  • Résoudre les incidents à distance et sur site, dans le respect des procédures
  • Assurer le suivi et la clôture des tickets, avec escalade si nécessaire
  • Diagnostiquer et résoudre les incidents matériels et logiciels sur postes de travail
  • Déployer, configurer et remplacer postes et périphériques
  • Intervenir sur les salles de réunion (visioconférence, écrans, connectiques)
  • Support réseau de premier niveau (câblage, prises, tests)
  • Gérer les demandes liées aux accès / impressions / téléphonie / badges
  • Participer aux opérations terrain (inventaires, audits, renouvellements de parc)
  • Gestion des utilisateurs via Active Directory
  • Rédiger/mettre à jour des procédures et articles de base de connaissances

Requirements

  • 2 ans d’expérience minimum sur un poste similaire (support de proximité / helpdesk)
  • Maîtrise des environnements Windows et Office 365
  • Autonomie, rigueur, sens du service et pédagogie
  • Permis B obligatoire

Apply for this position

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Good distractions

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