Technology Director, JMG

The Technology Director is responsible for leading and managing the company’s technology systems, integrations, and automation infrastructure that power agent operations, lead management, and internal workflows. This position oversees the architecture, maintenance, and optimization of the company’s CRM platforms, automation systems, reporting tools, and communication infrastructure., * 2026 & 2025 Best Place for Working Parents® (Best Place for Working Parents®)

• 2025 America’s Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)

The Impact You’ll Make

• Manages day-to-day IT operations, including networks, systems, and end-user support.
• Ensures high availability, performance, and reliability of all technology systems.
• Manages hardware, software, and cloud infrastructure environments.
• Establishes and maintains IT policies, procedures, and documentation.
• Ensures data integrity, system interoperability, and workflow efficiency.
• Evaluates and manages third-party vendors and technology partners.
• Leads system upgrades, migrations, and new platform rollouts.
• Manages technology projects from planning through implementation.
• Supports data strategy, reporting, and analytics capabilities.
• Ensures accurate and accessible data across systems for decision-making.
• Partners with leadership to improve reporting and business intelligence.
• Performs other duties as assigned., The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.
• Sitting
• Keyboarding
• Viewing computer monitor

• Bachelor’s degree. Four (4) years of relevant education in Information Technology, Computer Science, or related field and work experience may be substituted for degree
• Minimum of twelve (12) years of progressive related experience in IT, systems, or technology management, including a minimum of five (5) years in a management role leading direct reports
• Strong knowledge of IT infrastructure, cloud environments, and business systems
• Experience in real estate, financial services, or transaction-based industries
• Experience with CRM, ERP, and workflow/automation platforms
• Understanding of cybersecurity principles and risk management
• Excellent written and verbal communication skills
• Strong project management and organizational skills
• Excellent problem-solving and analytical abilities
• Polished and professional demeanor

Knowledge

• Expert knowledge and expertise in related field
• Advanced knowledge of industry developments, techniques, and trends
• Familiarity with budget management and performance metrics
• Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Excellent leadership and team development skills
• Excellent strategic, analytical, and critical thinking skills
• Excellent project management, time management, and organizational skills
• Excellent verbal, written, interpersonal, listening, and presentation communication skill
• Excellent relationship building skills, with a proactive and service-oriented approach members
• Excellent solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness

Abilities

• Ability to innovate and drive creative execution
• Ability to drive results, establish KPIs, measure success, and optimize performance
• Ability to interpret data, identify trends, and translate insights into actionable strategies
• Ability to demonstrate a high degree of flexibility and adaptability, as well as effectively navigate shifting priorities
• Ability to effectively and diplomatically influence and persuade, demonstrating collaboration and gaining buy-in from senior leadership and cross-functional teams
• Ability to demonstrate visionary leadership
• Ability to address complex issues, make informed decisions quickly, and demonstrate good judgement and effective problem-solving
• Ability to empathize with customer needs and provide strong customer service
• Ability to demonstrate the highest level of integrity and ethics, Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company’s business needs.

Austin, Texas-based Keller Williams Realty, LLC is the world’s largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you’re ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.