Delivery Director - Technology (Insurance & Insurtech)

We’re looking for a Delivery Director - Technology (Insurance & Insurtech) to join our team in London, UK, in an office and client-site working mode. In this role, you will lead and oversee large-scale, complex transformation programmes or portfolios within the insurance sector. You will hold full accountability for programme outcomes, customer satisfaction and AI adoption, and collaborate with a Client Partner on commercial performance (including margin), while driving continuous improvement and building high-performing cross-functional delivery teams.

The ideal candidate will balance board-level strategic oversight with insurance domain knowledge and deep technical fluency. You will collaborate with C-suite executives, senior stakeholders and engineering teams to translate business vision into scalable and secure insurance technology solutions, driving measurable business value.

Responsibilities

• Drive end-to-end delivery of complex, multi-stream insurance technology programmes, from initiation through release, ensuring alignment with industry standards and SDLC best practices
• Own overall customer satisfaction for the portfolio, measured through CSAT/NPS and client referenceability
• Put client-centricity at the heart of delivery, aligning EPAM’s work to the customer’s desired outcomes so that every deliverable demonstrably contributes to customer value
• Drive AI adoption across the delivery organisation, embedding AI into ways of working and client solutions to improve efficiency and outcomes
• Lead modernisation initiatives, including cloud migration, hosting configurations and transformation of legacy insurance platforms into scalable cloud environments across major cloud platforms (Azure, AWS or GCP)
• Work with executive stakeholders to align technology execution with business strategy, building strong partnerships across clients and internal leadership teams
• Foster a collaborative, high-trust culture of accountability and continuous improvement
• Manage programme or portfolio budgets exceeding £10M annually, including oversight of commercial strategies, P&L and gross-margin performance
• Recruit, mentor and develop multi-disciplinary teams covering engineering, architecture, QA, DevOps, data and agile delivery
• Identify and mitigate delivery risks, while ensuring adherence to security compliance and regulatory requirements, including ISO 27001, UK GDPR and insurance-specific regulation (FCA/PRA, Consumer Duty, Solvency II)

• Bachelor’s degree (or equivalent professional experience) in Computer Science, Software Engineering, Information Technology or related discipline
• Extensive experience leading large-scale, complex programmes or portfolios (100+ FTE, multi-year) in a consulting or system integration
• Proven track record delivering enterprise insurance technology including policy/claims platforms underwriting or MGA systems
• Strong experience managing budgets and gross-margin performance exceeding £10M annually
• Comfortable running engagements under various commercial constructs (e.g. T&M fixed-price)
• Proven ability to drive AI-driven improvements in delivery efficiency and client outcomes
• Strong fluency across cloud ecosystems, modern software engineering stacks, data, integration and security
• Solid expertise in scaled agile delivery models (e.g. SAFe LeSS), CI/CD practices and test automation frameworks (Selenium SpecFlow Postman)
• Executive-level presence and ability to influence VP and C-level decision-makers

Nice to have

• Exposure to the wider UK insurance regulatory and market landscape (FCA/PRA)
• Background in global system integrator environments
• Familiarity with pre-sales, solutioning and shaping large-scale deals

Pulled from the full job description

• Employee stock purchase plan
• Employee assistance programme
• Company pension
• Private medical insurance
• Cycle to work scheme
• Tech scheme, * EPAM Employee Stock Purchase Plan (ESPP)
• Protection benefits including life assurance, income protection and critical illness cover
• Private medical insurance and dental care
• Employee Assistance Program
• Competitive group pension plan
• Cyclescheme, Techscheme and season ticket loans
• Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program