IT Supporting Engineer

We are looking for a skilled and customer-focused IT Support Engineer to join our team. The successful candidate will be responsible for providing technical support to users, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day IT operations., * Provide L1/L2 technical support to users via phone, email, and remote support. - Troubleshoot hardware, software, network, and system-related issues. - Install, configure, and maintain computers, laptops, printers, and other IT equipment. -

• Manage user accounts, permissions, and access. -
• Troubleshoot Windows operating systems, Microsoft 365, applications, and connectivity issues. -
• Monitor and resolve IT support tickets within agreed SLAs. -

• Assist with network and infrastructure troubleshooting. - Document technical issues, solutions, and support procedures. - Escalate complex issues to L3/infrastructure teams when required. - Maintain IT security and follow company IT policies. Requirements - 2-5 years of experience in IT Support / Technical Support / Systems Support. - Good knowledge of Windows, Microsoft 365, Active Directory, networking, and troubleshooting. - Experience with remote support and ticketing systems. - Good problem-solving and communication skills. - Ability to work independently and as part of a team. - Relevant IT qualification or certification is preferred. Preferred Skills - Active Directory - Microsoft 365 - Windows Server - TCP/IP, DNS, DHCP - VPN and basic networking - Hardware & software troubleshooting - Ticketing systems - Remote Desktop Support