Implementation Consultant - UKI

As an Implementation Consultant (SaaS Solutions), you will lead customer onboarding projects, facilitate discovery workshops, configure solutions and guide customers through successful adoption., 1. End-to-End Project Delivery

Accountable for successfully delivering implementation projects from initiation through transition to Business as Usual (BAU), ensuring projects are delivered on time, within scope and aligned to agreed customer objectives.

1. Client Requirements & Solution Design

Accountable for effectively eliciting, documenting and validating client requirements and translating them into scalable EcoOnline solutions aligned with implementation best practices.

1. System Configuration & Quality Assurance

Accountable for accurate system configuration, testing support and delivery quality, ensuring adherence to implementation standards and agreed success criteria.

1. Stakeholder Engagement & Workshop Facilitation

Accountable for facilitating customer workshops, managing stakeholder expectations, protecting project scope and driving effective decision making throughout implementations.

1. Client Relationship Management & Knowledge Transfer

Accountable for acting as the primary customer contact throughout implementation projects, building trusted relationships and ensuring successful adoption and transition to BAU.

1. Continuous Improvement

Accountable for contributing to implementation best practices, process improvements and knowledge sharing across the Professional Services organisation.

• 2-5 years’ experience within SaaS, software implementation, Professional Services, Customer Success, Business Analysis or consulting environments.

• Experience acting as a customer-facing point of contact during projects or onboarding engagements.

• Experience gathering requirements and translating business needs into software solutions.

• Strong understanding of the software implementation lifecycle.

• Experience facilitating workshops and stakeholder discussions.

• Experience creating and maintaining functional specifications, implementation documentation or business requirements.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving capabilities.

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• Generous Paid Time Off
• Extended Parental Leave
• ️ Robust Health Coverage
• Accelerated Learning Paths
• ️Team Wellness Initiatives
• Company-wide Events
• Employee Resource Groups
• ️ Recognition awards

Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We’re on a mission to protect people and the planet by building and deploying transformative software. We need everyone’s energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!