2nd Line Support Analyst

• Ticket Management - Own, update, and resolve support tickets efficiently to ensure seamless IT operations.
• Customer Support - Deliver outstanding customer service with a professional, positive, and friendly approach.
• Technical Troubleshooting - Use your expertise to diagnose and resolve complex IT issues.
• Team & Personal Development - Continuously improve technical skills and contribute to team growth.
• Performance Excellence - Meet Key Performance Indicators (KPIs) to maintain high service standards.

Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We’re looking for a 2nd Line Support Analyst to join our team in High Wycombe. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT., * Personable & Professional - Friendly, approachable, and committed to great customer service.

• Strong Technical Knowledge - Proficient in Microsoft Cloud technologies (365 & Azure).
• Advanced IT Skills - Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions.

• Company pension
• Free parking
• Gym membership
• On-site parking
• Private dental insurance

Application question(s):

• What are you annual salary expectations (total package) for a role of this nature? (in local currency)

Work authorisation:

• United Kingdom (required)