Information Technology Help Desk & Network Support Technician

The IT Technician works out of our San Leandro, CA location and interacts with various teams throughout the company to ensure the company’s successful use of computer, telephone and audio/visual technology. The technician is an important member of a small and productive IT team that provides quality, robust technology solutions to a user community in two locations. They also assist in the maintenance of current technology and in the deployment of new technology in order to support Friant’s growth. This work requires a good memory, a curiosity about how things work, and a compulsion to get things right., General

• Supports all computer system users in their use of any and all software and hardware technology used in the company, including an array of device types and a VOIP phone system
• Works with managers and supervisors to provide status updates, discuss challenges and address changes to plans and schedules
• Interacts with outside technology contractors concerning certain projects and work activities

Workstation Support

• Installs, configures, and maintains computers, desktop operating systems, and application software
• Installs, configures, and maintains support of peripherals (printers, scanners, keyboards, etc.).s
• Secures workstations and peripherals
• Troubleshoots network connections
• Provides Server and Network Support, including WiFi
• Installs and documents the configuration of routers, servers, operating systems, and network services
• Organizes Technology Asset Management (hardware, software and subscription)

User Account Management

• Creates and manages user accounts and email accounts
• Grants database and network access and troubleshoots file sharing/permission issues
• Conducts regular verifications of physical inventory assigned to users

Documentation

• Creates, updates, and maintains documentation for clients and staff
• Prepares Wiki and User Guide documentation for company Dozuki knowledgebase
• Documents all requests received, work performed, and changes made
• Uses Gemini Tracker for project and Help Request management

Help Desk and Training

• Responds to computer support requests from clients by email, telephone, and in-person
• Triages and tracks trouble calls
• Trains and assists users in the use of computers, peripherals, Windows, and office productivity software, This is a full-time position working on a regular Monday-Friday schedule, with occasional early morning, evening or weekend duties. All employees receive support from San Leandro. As there is a second plant located in Suffolk, VA, and as there are employees working remotely from other various U.S. cities, the occasional need may arise for working outside of San Leandro hours.

Travel Requirements

Travel to our Suffolk, VA plant/office may be required in rare situations and for periods of a week or less.

**Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

• Basic understanding of computer hardware, networking, Microsoft Office, and Windows
• Detail-oriented with good verbal and written communication skills
• Customer service focus
• Teamwork-oriented but can also work with minimal supervision
• Ability to create and follow written procedures and standards
• Strong work ethic with good work attendance

Required Education and Experience

• Associates Degree or equivalent technical school training; Bachelor’s Degree preferred.
• 2 - 5 years of IT support work in a similar role and capacity
• Significant experience installing, configuring, and troubleshooting computers in a networked Windows environment, including experience working with Windows file sharing and print servers
• Expertise with Microsoft Office
• Experience resolving issues with Microsoft Office and other typical desktop applications
• Experience with and/or knowledge of Cloud-based computing is a plus
• Experience in working with a company engaged in light to medium manufacturing and/or warehouse distribution is a plus
• Knowledge of shop floor equipment used in the furniture industry is a plus
• Bilingual fluency with English as the primary language and Spanish as the secondary language is a plus, While performing the duties of this job, the employee is regularly required to talk and listen. Some reaching and bending and working in small spaces (like under a desk or behind an equipment rack) is required. The employee must be able to lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus., * IT support: 2 years (Required)

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Fríant is a leading manufacturer of innovative, accessible office furniture. Operating at the intersection of style and function, we’re passionate about upholding the ethos that quality craftsmanship and practicality aren’t mutually exclusive. From panel systems and seating to desks, storage, and more, our team is busy year-round creating everything needed for a total office solution. With headquarters and manufacturing in San Leandro, California and a plant in Suffolk, Virginia, our 630,000 square feet of facilities are equipped with state-of-the-art equipment and skilled fabric and woodworkers. We craft product that helps teams get things done while feeling good doing it, regardless of industry - because at Fríant, all work styles are welcome.