Application Support & Services - Coordinator 2

• Designs and maintains various agency utilized applications/solutions using the available resources.
• Analyzes functional requirements and translate them into best fit solutions.
• Completes projects and frequently transitions between projects and application support.
• Provides technical support to Louisiana Department of Health (LDH) staff involving agency utilized applications by diagnosing technical problems and identifying appropriate solutions through research.
• Triages, prioritizes, and fulfills maintenance and support requests submitted through the ticket system.
• Researches and implements agency utilized applications best practices
• Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH employees and internal Application Support & Training staff.
• Provides training of agency utilized applications to staff as necessary.
• Helps train new unit employees.
• Works with the Coordinator 3 and Unit Supervisor to develop and implement testing plans for new software development.
• Takes lead in SharePoint site creation, maintenance, and custom development for all LDH users.
• Other tasks as directed.

• Bachelor’s degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
• Minimum 1 year professional experience working with agency utilized applications or solutions.
• Minimum 1 year professional experience with content development or application solution development.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to work in a team environment
• Great attention to detail and follow up, and verbal/written communications skills.
• Ability to communicate technical concepts to technical and non-technical audiences., * Advanced degree.
• Minimum 2 years professional experience working with agency utilized applications or solutions.
• Minimum 2 years professional experience with content development or application solution development.
• Minimum 2 years of experience in managing projects, assignments and competing priorities.
• MOUS, ACE, MCT or other relevant industry certifications., As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

SALARY: 55-65k