Help Desk Technician I - Active Secret Clearance Required

This position provides front-line technical support to Government users and is ideal for an IT professional with experience supporting desktops, laptops, mobile devices, printers, Windows operating systems, software applications, and enterprise users in a professional environment., * Serve as a primary customer support point of contact for hardware and software issues.

• Provide technical assistance by telephone, email, web request, remote-support tools, and direct user interaction.
• Deploy and configure desktops, laptops, tablets, monitors, printers, and other IT hardware.
• Install and configure operating-system images and specialty software on Government devices.
• Troubleshoot hardware, software, operating-system, network-connectivity, and peripheral issues.
• Accurately document users, incidents, troubleshooting actions, and problem descriptions in the applicable ticketing system.
• Resolve issues remotely or through verbal instruction and escalate problems to higher-level support when necessary.
• Coordinate problem resolution with users and other technical support personnel and follow up to ensure satisfactory resolution.
• Complete software installations and configuration activities as assigned.
• Configure and support Government-issued iPhones.
• Support CAC-related activities, including CAC creation using an in-office RAPIDS station and CAC PIN resets, as required.
• Assist with testing and evaluation of new or updated software applications.
• Participate in formal training, on-the-job training, and cross-training.
• Perform other closely related IT support duties as required by the mission.

• Active DoD Secret clearance or higher.
• A+, Network+, or equivalent DoD 8570.1 IAT Level I certification or higher (Security+ accepted).
• Required Computing Environment certification.
• Experience deploying and supporting desktops, laptops, tablets, monitors, printers, and related IT equipment.
• Experience troubleshooting and configuring computer hardware and software.
• Experience installing/configuring operating-system images and software applications.
• Strong customer-service and communication skills.
• Ability to work full-time in person at Aberdeen Proving Ground, MD.

Education / Experience

Candidates must meet one of the following:

• High School Diploma/GED and at least 1 year of customer-support experience; OR
• Associate degree in a directly related field; OR
• Bachelor’s degree in a related or non-related field.

Relevant education and experience should be in an IT discipline such as Computer Science, Information Systems, Network Engineering/Management, Computer or Software Engineering, Management Information Systems, Computer Security/Forensics, or a related discipline., * A+, Network+, Security+, or DoD 8570 IAT equivalent (Required)

• $23.00 per hour
• Full-time W-2 employment
• Paid time off
• Paid holidays
• Benefits eligibility beginning after 90 days of employment
• Planned employer-funded health reimbursement assistance
• Dental insurance
• Vision insurance
• Basic life insurance

Benefits are subject to applicable eligibility requirements and final plan terms.

Important: This position requires an active DoD Secret clearance at the time of application. Please do not apply if you do not currently possess the required clearance.

Marked Galaxy LLC is an Equal Opportunity Employer.

Pay: $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Marked Galaxy LLC is seeking a Help Desk Technician I to support the U.S. Army Test & Evaluation Command (ATEC) at Aberdeen Proving Ground, Maryland.