IT Support Specialist

At Payless Power, we’re more than just a Texas electric company-we’re a community of bold, talented, and creative individuals dedicated to delivering simple, affordable electricity to all. Founded in 2005 by three entrepreneurial brothers, we’ve grown from a hope and a dream in Fort Worth to serving over 400 residential communities across the Lone Star State. Our mission is clear: provide flexible, transparent, and competitively priced electric plans while offering stellar customer service that builds lasting relationships.

Are you passionate about technology and great at solving problems? Do you enjoy helping others and turning technical challenges into simple solutions? If so, we’d love to meet you!

In this role, you’ll provide hands-on technical support to our employees, troubleshoot hardware and software issues, and keep our technology running smoothly. Your expertise will help our team stay connected, productive, and ready to succeed.

Our Mission: We are a community of talented, bold, and creative people dedicated to simple, affordable electricity for all.

Our Values: Caring, Integrity, Ownership, Fun, & Innovation

What You’ll Do:

• Support & Troubleshoot: Provide technical support and resolve hardware, software, and network issues to keep employees productive.
• Install & Maintain: Set up, configure, and maintain computers, software, and peripheral devices.
• Respond & Resolve: Handle support requests by phone, email, or in person and ensure issues are resolved quickly and effectively.
• Document & Collaborate: Document solutions, maintain IT procedures, and collaborate with the IT team to resolve complex issues.
• Train & Assist: Help employees navigate systems and software while providing guidance on IT best practices.
• Improve & Stay Current: Assist with IT projects, system upgrades, and deployments while staying up to date on emerging technologies and security practices.

• High School Diploma required. Associate’s degree in information technology, Computer Science, or related field (or equivalent experience) preferred.
• Strong knowledge of Windows, Microsoft Office, Adobe Suite, and common business applications.
• Experience with Microsoft Intune and Microsoft Endpoint Security or equivalent MDM/MAM required.
• Strong troubleshooting skills across hardware, software, and network issues.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks, work independently, and thrive in a fast-paced environment.
• Familiarity with ITIL practices and ticketing systems (e.g., ServiceDesk, Jira Service Management, Asana)
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
• Strong problem-solving skills, attention to detail, and a customer-focused mindset.

We care about our customers, our communities, and you. Here’s how we support our team:

• Strong Work-Life Balance: Enjoy a schedule that is reliable to plan life around.
• Fun Company Events: Join us for team celebrations and community volunteer days that keep the good vibes going.
• Great Benefits: Comprehensive health care, competitive pay, performance bonuses, an amazing employee energy credit program, 401K with matching and profit sharing- because your success matters to us.
• Community Impact: We proudly support Christ’s Haven for Children, the Down Syndrome Partnership of Tarrant County, and Habitat for Humanity, with paid volunteer hours for causes with meaning.

To be considered for the position, you are required to complete our brief “Culture Index Survey,” which consists of just two questions. This survey is an important part of how we ensure a great fit for both you and our team.

You can access the survey here: https://go.cultureindex.com/p/JnQlxECOf7V6u90U5

Payless Power is an Equal Opportunity Employer. We encourage applications from all qualified individuals.

Pay: $53,500.00 - $59,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance