Desktop Support Engineer

o Responsible for FS operation for more than one or more site

o Provide VIP Support and Team management

o Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.

o Stage Build and Image systems with standard Client image (aka eCore).

o Complete special projects as requested by Customer.

o Provides technical training to more junior employees.

o Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

o Where required, provide support for the Manufacturing “Shop Floor’’ handhelds, laptops and scanner devices.

o Strong Communication Skills.

o Strong Analytic/Troubleshooting Skills.

o Strong understanding of MS Windows Operating Systems.

o Strong working knowledge of MS Office and basic business application.

o Strong Customer Support Skills.

o Minimum 2 - 5 years desk side support services.

o A+, MCP, MCSE or equivalent certification desired.

o Basic knowledge of networks, telecom, and compute/storage.

o Advanced knowledge of MacOS & iOS environment & administration.

o Advanced understanding of the MacOS imaging & end-point deployment process.

o Basic understanding of policy, user certificates and keychains design, management and deployment.

o Advanced knowledge of mobile device support