Desktop Support Engineer

• Provide field support operations across one or more customer sites, ensuring consistent and effective IT service delivery.
• Provide VIP/executive support and manage high-priority incidents with a strong focus on customer experience.
• Support and coordinate field support team activities, including providing technical guidance and assistance to junior team members.
• Perform Install, Move, Add, Change (IMAC) activities, including workstation and peripheral installations, relocations, upgrades, and configuration changes.
• Diagnose and resolve break-fix hardware and software issues and provide deskside/end-user support as required.
• Troubleshoot and support Microsoft Windows operating systems, Microsoft Office, and common business applications.
• Stage, build, configure, and image systems using the organization’s standard client image (eCore) and established deployment processes.
• Provide advanced support for macOS and iOS environments, including device administration, configuration, troubleshooting, imaging, and endpoint deployment.
• Support mobile devices and associated endpoint management requirements.
• Assist with the management and deployment of policies, user certificates, and keychains where required.
• Provide support for manufacturing/shop-floor technology, including handheld devices, laptops, barcode scanners, and related equipment.
• Execute special projects and customer-requested technical initiatives in accordance with defined requirements and timelines.
• Perform data collection and preservation activities associated with system migrations, investigations, and/or eDiscovery requirements.
• Provide technical training, knowledge transfer, and mentoring to junior IT support personnel.
• Collaborate with remote infrastructure, network, security, and other technical teams to resolve complex incidents.
• Maintain accurate documentation of incidents, changes, configurations, and support activities in accordance with customer processes.
• Follow established IT service management, security, compliance, and operational procedures.
• Ensure a professional, customer-focused experience while working with end users, business stakeholders, and technical teams.

Mandatory Requirement: Own vehicle and Driver’s license, * 2-5 years of experience in deskside, field, or end-user support services.

• Strong knowledge and hands-on experience supporting Microsoft Windows operating systems.
• Strong working knowledge of Microsoft Office and common business applications.
• Advanced knowledge of macOS and iOS environments, including administration and troubleshooting.
• Advanced understanding of macOS imaging and endpoint deployment processes.
• Advanced knowledge of mobile device support and troubleshooting.
• Basic understanding of networking, telecommunications, compute, and storage technologies.
• Basic understanding of security policies, user certificates, keychains, and their management/deployment.
• Experience with system imaging, hardware deployment, software installation, and endpoint configuration.
• Experience supporting a variety of desktops, laptops, mobile devices, peripherals, and related IT equipment.

Professional Skills

• Strong verbal and written communication skills.
• Strong analytical, diagnostic, and troubleshooting abilities.
• Excellent customer service and customer support skills.
• Ability to prioritize and manage multiple incidents, requests, and projects.
• Ability to work independently across multiple customer sites while collaborating effectively with remote teams.
• Strong organizational skills and attention to detail.
• Ability to provide technical guidance and training to junior team members.
• Ability to work effectively in both corporate office and manufacturing/shop-floor environments.

Preferred Certifications

One or more of the following certifications is desirable:

• CompTIA A+
• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Expert (MCSE)
• Other equivalent industry-recognized IT support or endpoint management certifications

Key Competencies

• Customer Service Excellence
• Technical Troubleshooting
• Endpoint & Device Management
• macOS/iOS Administration
• Windows Support
• Incident & Request Management
• VIP/Executive Support
• Team Leadership & Mentoring
• Communication & Collaboration
• Problem Solving
• Project Support, * Desktop support: 3 years (Required)

Job Types: Full-time, Contract

Pay: €2.500,00 - €2.900,00 per month