Technical Support Advisor (Shifts)

We are looking for a self-motivated customer service focused engineer, with the drive and aptitude to learn and develop.

Working within our purpose-built Network Operations Centre and Data Centre facility in Newark you will form part of our Network and Unified Communications technical support team, providing technical assistance to our customers.

An essential part of this role is to establish and maintain a fantastic relationship with our customers, while also providing outstanding support for their managed network and unified communications services.

Responsibilities:

• Be an integral part of the team, providing Network & UC support services to our wide range of customers
• Develop your skills, knowledge, and experience across a wide range of Technologies including SD-WAN & Cloud UC platforms.
• Work in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet, and Juniper
• Triage and investigate incidents, managing these through to resolution
• Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience
• Support co-location customer solutions within our Datacentre

• Excellent customer service skills - with a Customer-First attitude
• Experience within a customer service/technical support role
• Able to collate and interpret data from various sources
• Able to assess faults, prioritise, respond, and escalate accordingly

Even better if you have:

• Proven track record within a Network Operational Centre, IT, or ISP support environment
• Previous experience in monitoring tools and protocols (ICMP, SNMP)
• Strong network or unified communications diagnostic skills
• Experience of supporting Firewall technologies
• Basic knowledge of the OSI Model, switching and routing technologies
• Basic understanding of Network Monitoring Concepts and management tools

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace, and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.

By submitting this application, I confirm that the information given in this application is, to the best of my knowledge, correct. I understand that any offer is subject to receipt of satisfactory references, my right to work in the UK and completion of a BPSS check. I fully understand that if subsequently any information given is found to be false or misleading, the company reserves the right to withdraw its offer of employment or cancel any agreement made. I understand that if this is discovered at a later date, I may be dismissed.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: £26,926.90 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Application question(s):

• Please let us know any dates that you are available for interview
• What is your notice Period?
• Please tell us why you would like to work for Digital Space?
• Additional Requirements

We are committed to ensuring that the organisation removes any unnecessary barriers to the employment of any individual. We recognise that in order to enable all individuals to compete on equal terms, some people may have additional requirements. If you are subsequently invited for an interview, are there any adjustments required to the recruitment process which would assist you? If so, please give details.

• Declaration

By submitting this application, I confirm that the information given in this application is, to the best of my knowledge, correct. I understand that any offer is subject to receipt of satisfactory references, my right to work in the UK and completion of a BPSS check. I fully understand that if subsequently any information given is found to be false or misleading, the company reserves the right to withdraw its offer of employment or cancel any agreement made. I understand that if this is discovered at a later date, I may be dismissed.

• As this is an office based role, can you confirm that you can reliably commute to Newark-on-Trent?

Digital Space is a leading UK provider of managed IT services, offering expert solutions in Connectivity, Cloud & Hosting, Unified Communications, Security, and IT Support. With service hubs in Newark and Telford, we support well-known customers across industries like Hospitality, Retail, Government, Manufacturing, and Finance.

Over 80% of our colleagues work directly with customers and enjoy ongoing training, flexible working, health and wellbeing benefits, and regular company incentives. We’re growing fast and always on the lookout for talented people. If you’re ready for your next challenge, we want to hear from you!