IT Service Delivery Manager

We are seeking an experienced IT Service Delivery Manager to lead the delivery of reliable, secure and high-performing IT services across the organisation. This role is responsible for ensuring critical services meet business needs, driving service improvements and managing relationships with key stakeholders and suppliers.

What You’ll Be Doing

• Overseeing the performance, availability and resilience of IT services.
• Leading incident, problem and change management activities.
• Managing third-party suppliers and service contracts.
• Producing service reports and performance information for senior leaders.
• Driving continual service improvement and operational efficiency.
• Supporting IT governance, risk management and audit requirements.

Why This Role Matters

Effective IT services are essential to supporting operational policing and organisational objectives. Your leadership will help ensure technology services remain secure, resilient and responsive to the needs of the organisation., IT Service Delivery Manager JDPS.docx - 49KB Opens in a new window Converted File IT Service Delivery Manager JDPS.docx.pdf - 115KB Opens in a new window

We are looking for a proactive leader with experience in IT service delivery, stakeholder management and service improvement. You should have strong communication and problem-solving skills, experience managing suppliers and contracts, and the ability to lead teams in a fast-paced environment. A commitment to delivering excellent customer service and continuous improvement is essential.