RPA UiPath & GenAI Application Support Analyst

The Onshore Application Support Analyst - RPA Bot Support will play a pivotal role in ensuring the smooth operation, maintenance, and enhancement of Robotic Process Automation (RPA) bots within the Life Sciences and Healthcare domain. This role is critical for supporting large-scale bot deployments, troubleshooting automation workflows, and collaborating with stakeholders to optimize business processes. The successful candidate will contribute significantly to process efficiency and compliance within a dynamic and innovative environment., Serve as the primary point of contact for business stakeholders and IT teams for all RPA-related support and enhancement activities.

• 24X7 Support
• Provide governance and operational oversight for approximately 250 RPA bots across multiple business functions and regions.
• Coordinate with offshore support teams to ensure timely monitoring, incident resolution, service restoration, and adherence to SLAs.
• Engage with business users to understand process requirements, prioritize enhancement requests, and define automation roadmaps.
• Lead incident management activities, including stakeholder communication, escalation management, and service recovery coordination.
• Review bot performance, operational metrics, and support trends to identify opportunities for optimization and continuous improvement.
• Facilitate Root Cause Analysis (RCA) discussions and drive corrective and preventive actions to minimize recurring production issues.
• Collaborate with development, infrastructure, security, and platform teams to support bot deployments, upgrades, and environment changes.
• Ensure compliance with organizational standards, regulatory requirements, data privacy policies, and audit controls, particularly within the Life Sciences and Healthcare domain.
• Oversee change management activities, including impact assessments, release planning, testing coordination, and production implementation approvals.
• Manage stakeholder expectations by providing regular updates on incidents, enhancements, risks, service performance, and project status.
• Drive service improvements, automation adoption, operational efficiency initiatives, and support process standardization across the RPA landscape.
• Review and approve support documentation, operational procedures, knowledge articles, and best practices for effective knowledge management.
• Coordinate capacity planning, resource allocation, and workload prioritization across onsite and offshore teams.
• Support automation governance forums, service reviews, and leadership reporting by presenting key operational metrics, risks, and improvement plans.
• Work closely with global business and technology teams to ensure seamless bot operations, business continuity, and alignment with strategic objectives.
• Identify automation opportunities within business processes and collaborate with delivery teams to maximize business value and ROI from the RPA platform.
• Ensure effective vendor coordination with UiPath, infrastructure providers, and other technology partners for issue resolution and platform enhancements.

Proven experience in RPA bot support, development, and deployment within workflow automation environments.

• Strong proficiency in scripting languages, including Python and Bash.
• Strong proficiency with UiPath automation tools.
• Strong proficiency in Big Panda, GPT-5.4 mini, GPT-5.4, Gemini 2.5 Pro, Claude Sonnet, GPT-4o, gpt-image-1.5, and other Generative AI models, API-based services used for application integration and functionality
• Demonstrated ability to support, maintain, and enhance large-scale bot operations (250+ bots).
• Demonstrated ability to troubleshoot and resolve complex automation issues.
• Excellent problem-solving skills and attention to detail.
• UiPath Certified RPA Developer or equivalent certification.
• Exceptional communication skills, both written and verbal.
• Experience in process analysis and stakeholder management.

Other Requirements

• Advanced certifications in RPA or related automation technologies, UiPath certifications.
• Exposure to other automation platforms and tools.
• Experience with ITIL processes or other IT service management frameworks.
• Familiarity with cloud-based automation solutions.
• Previous experience in an onshore or global delivery environment.