IT Support Analyst

In this role, you will play an integral part in supporting employees and the wider business with a broad range of technology requirements. Reporting to the Head of IT, you will act as the first point of contact for IT support, managing and prioritising service desk requests while delivering timely first- and second-line technical assistance.

The position involves troubleshooting and resolving hardware, software, and network issues, as well as managing user accounts and access. You will ensure that all incidents and service requests are handled efficiently, escalating where appropriate to maintain service levels. Alongside day-to-day support, you will contribute to the installation, configuration, maintenance, and security of the organisation’s ICT infrastructure, helping to ensure systems remain reliable, secure, and fit for purpose.

This is a varied, hands-on role that would suit someone with strong technical knowledge, excellent problem-solving ability, and a proactive, customer-focused approach to IT support.