IT Support Analyst

• Provide 1st and 2nd line technical support to users on-site and remotely.
• Diagnose and resolve hardware, software, network, email and connectivity issues.
• Support Microsoft 365, Office 365, Exchange, Outlook, Windows and on-premise systems.
• Manage incidents and service requests through the helpdesk system, escalating complex issues where required.
• Install, configure and maintain computers, laptops, printers, peripherals and other IT equipment.
• Manage user accounts, permissions and access in line with company policies and security requirements.
• Maintain accurate support records and keep users informed throughout the resolution process.
• Support IT projects, upgrades, deployments and continuous improvement initiatives.
• Deliver a professional, customer-focused service while managing competing priorities effectively.

• Proven experience in a 1st or 2nd Line IT Support, Service Desk or Helpdesk role.
• Strong troubleshooting, problem-solving and customer-service skills.
• Experience supporting Microsoft 365, Exchange, Outlook and Windows environments.
• Good understanding of hardware, on-premise systems and networking principles, including TCP/IP, DNS and DHCP.
• Experience using ticketing or service desk systems.
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
• Able to work independently, prioritise workloads and contribute effectively within a team.
• Proactive, organised, methodical and keen to develop a career in IT support.
• Experience with Active Directory, Group Policy, Azure/Microsoft Entra ID, Intune, VPNs or endpoint security would be advantageous.
• Relevant qualifications such as CompTIA, Microsoft certifications or ITIL would be desirable.

• Attractive Salary
• Private Healthcare
• Discretionary annual bonus
• Life Assurance
• 25 days holiday plus bank holidays
• 6% employer pension
• Free parking
• Fully subsidised staff canteen

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.