Deskside Support Engineer - L1

We are looking for a Deskside Support Engineer - L1 with 3+ years of hands-on IT support experience to provide onsite technical support to end users across hardware, software, and basic network-related issues., * Provide onsite L1 support for desktops, laptops, printers, monitors, mobile devices, and peripherals.

• Troubleshoot and resolve hardware and software issues.
• Install, configure, and troubleshoot Windows OS and Microsoft 365 applications.
• Troubleshoot basic LAN, Wi-Fi, VPN, TCP/IP, and connectivity issues.
• Perform basic Active Directory user and account support.
• Respond to and manage support tickets and service requests.
• Document troubleshooting steps and resolutions accurately.
• Support hardware deployment, replacement, relocation, and asset management.
• Assist with user onboarding and offboarding.
• Escalate unresolved issues to L2/L3 support teams.
• Follow IT security policies, SOPs, and SLA requirements.
• Provide professional and customer-focused onsite support.

• 3+ years of relevant Deskside/Desktop/IT Support experience.
• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
• Strong hands-on knowledge of Windows OS and Microsoft 365.
• Good understanding of Active Directory and networking fundamentals.
• Experience with IT ticketing/service management systems.
• Experience supporting hardware, peripherals, and end-user devices.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work independently and manage onsite assignments.
• Valid German/EU work authorization is mandatory.
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft are an advantage.