IT Support Engineer III

This role will serve as a key Level 3 escalation resource while also supporting technology across our corporate offices, remote locations, and active construction jobsites. We need someone who is comfortable wearing a lot of different IT hats. If you’re the person your team turns to when “we’ve tried everything and it still isn’t working,” we’d like to talk to you., + Serve as a Level 3 escalation point for complex technical issues and own problems through resolution.

• Troubleshoot Windows, Microsoft 365, Active Directory, Entra ID, hardware, software, identity/access, networking, VPN, wireless, and business applications.
• Support and manage endpoints through Microsoft Intune/MDM.
• Monitor enterprise systems and respond to performance, availability, and technical issues.
• Assist with cybersecurity remediation, vulnerability findings, patching, and system hardening.
• Use PowerShell and automation to improve support and administrative processes.
• Provide technical guidance to Level 1 and Level 2 support staff.
• Support technology projects, office moves, equipment refreshes, system rollouts, and construction jobsites.

• 7+ years of progressive IT experience, including advanced Level 3 support or IT operations experience.
• Strong experience with Microsoft 365, Active Directory, Entra ID, Windows 11, Group Policy, Intune, MFA, and SSO.
• Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, wireless, switches, routers, and firewalls.
• Strong troubleshooting skills with the ability to independently work through unusual or complex technical problems.
• Experience supporting multiple locations, remote users, or field operations.
• PowerShell/scripting experience preferred.
• Construction or field operations experience is a plus.