IT Systems and Security Operator

This is a chance to join a major organisation at the heart of a large-scale technology transformation, helping keep critical systems secure, resilient and running around the clock. You’ll play an important role in maintaining the technology behind one of the UK’s best-known national services., * Monitor critical IT infrastructure, networks, storage, applications and batch processes across a 24/7 operation.

• Identify incidents, delays and potential issues quickly, taking appropriate action to restore or maintain service.
• Work across data centre, network and service management operations to maintain high levels of availability and resilience.
• Help train and develop junior team members, sharing your knowledge and supporting their day-to-day capability.
• Step up and deputise for the Shift Lead when required.
• Take on a varied range of operational responsibilities to support wider business needs.

• Experience working with server, application or network monitoring and management tools.
• Familiarity with automated scheduling or batch-processing platforms.
• Strong troubleshooting and problem-solving skills.
• Good written and verbal communication.
• Ideally, experience with Microsoft applications and ServiceNow.
• Comfortable working in a 24/7 operational environment where reliability, security and attention to detail are essential.

• £35,000 basic salary plus a 20% shift uplift.
• Company bonus scheme.
• Matched pension contributions of up to 8.5%.
• 26 days’ annual leave, plus 2 Life Days and bank holidays.
• Complimentary private medical cover and life assurance.
• Enhanced maternity and paternity leave.
• £500 wellness allowance.
• Access to nutritional advisers and personal trainers.
• Discounted health assessments and complimentary financial coaching.
• A genuinely inclusive culture focused on wellbeing, accessibility and helping people build their careers.
• The opportunity to contribute to a major technology transformation with a clear social purpose.

Let’s talk about what your next move could look like.