Manager Implementation Management

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model.These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality.Provide continuous performance updates to clients.Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.Training & Development: Offer innovative, high-quality solutions to meet client needs.Excellent verbal and written communication skills in French and English.Strong command of office tools and management software.A permanent contract Discount on company health insurance Training opportunities throughout the year, as we aim to support our talents in their professional development.We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

Excellent verbal and written communication skills in French and English. Strong command of office tools and management software.

A permanent contract Discount on company health insurance Training opportunities throughout the year, as we aim to support our talents in their professional development. We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.