Salesforce Administrator

This isn’t a “keep the lights on” admin job. You’ll take full day-to-day ownership of Salesforce configuration and administration across Sales, Service and Field Service Cloud, working hand-in-hand with the Solutions Architect to turn approved designs into well-built, properly tested platform changes. You’ll also take on line management of a small team of Salesforce administrators acting as their escalation point, quality gatekeeper and mentor. If you’re a senior Salesforce Administrator who’s ready to step up, own the platform, and start building a team around you, this is that next move. What you’ll be doing o Own day-to-day Salesforce administration, configuration and maintenance across Sales, Service and Field Service cloudsBuild and maintain complex automation using Flow Builder, validation rules and other declarative tools; review Apex and Lightning Component changes where required o Manage and mentor a small team of Salesforce administrators/support analysts overseeing workload, quality of output and professional development o Triage and resolve complex user support escalations across Salesforce and integrated systems o Partner with the Solutions Architect to translate architecture and solution designs into configured, tested platform changes o Manage user access, the security model, profiles, permission sets and data integrity o Deploy platform changes through the development pipeline in line with change control protocols o Maintain up-to-date system documentation, configuration records and standard operating procedures o Support release management activities and assess the impact of new Salesforce releases on existing configuration o Engage with external partners and vendors on delivery standards and timelines o Identify opportunities for process improvement, automation and technical debt reduction What you’ll bring o Salesforce Certified Administrator (essential); Advanced Administrator or Platform App Builder certification desirable o Substantial, senior-level experience as a Salesforce Administrator comfortable owning the platform day-to-day rather than working under close direction

o Strong hands-on configuration skills: Flow Builder, validation rules, page layouts, reports & dashboards, security model o Experience managing or mentoring more junior team members, formally or informally o Working knowledge of Apex and Lightning Components sufficient to review and QA changes hands-on development is not a requirement of this role o Familiarity with deployment tools such as Copado or Gearset o Comfortable working within Agile ways of working and structured change control processes o Excellent stakeholder engagement and communication skills across technical and non-technical audiences o Experience working with Salesforce managed packages is a plus