IT Support Engineer - Microsoft 365 & Cloud

• Supporting Microsoft 365, desktops, laptops, servers and networks
• Troubleshooting broadband, connectivity, VoIP and general IT issues
• Supporting Microsoft Intune and other cloud platforms
• Managing users, permissions, devices and passwords
• Resolving Service Desk tickets from start to finish
• Speaking directly with clients to understand and resolve issues
• Working with third-party suppliers where needed
• Keeping documentation and tickets accurate and up to date
• Identifying opportunities to improve client systems
• Working with colleagues on more complex issues and projects

We encourage our engineers to get to know clients properly. Where possible, we’d rather you pick up the phone and have a conversation than hide behind email.

You’ll need:

• At least 2 years’ experience in a similar IT support role
• Good Microsoft 365 knowledge
• A good understanding of networking
• Strong troubleshooting and problem-solving skills
• Good communication skills
• A reliable, calm and friendly approach
• A genuine interest in IT and learning new technologies
• Full driving licence and access to your own car

Experience with Datto RMM, Autotask, IT Glue, DNS, broadband, Ubiquiti UniFi, Zyxel or relevant IT qualifications would be useful, but isn’t essential., * How many years of experience do you have in an IT support, helpdesk or service desk role?

• Do you have at least 2 years’ experience in a similar IT support role?
• • How would you rate your Microsoft 365 knowledge?
• Are you comfortable speaking directly with clients by phone to troubleshoot issues and keep them updated?
• Tell us about a technical issue you recently took ownership of and how you resolved it.
• What interests you about working in IT support, and what would you like to learn next?
• Are you able to work from our Dunfermline office as the main place of work?

• Salary of £33,000-£36,000 depending on experience
• 24 days’ annual holiday plus agreed public holidays
• Company pension
• Income protection
• Free onsite parking
• Corporate employee discounts

Learning and development

• Paid study time for exams funded by Forth Tech
• Training and development

Health and wellbeing

• Employee Assistance Programme
• Virtual GP and Advanced Nurse Practitioner access
• Online physiotherapy
• Long-term condition and wellbeing support
• Second medical opinion service
• Adult and elder care support

Flexibility

• Flexible home working arrangements where appropriate

Out-of-hours support

There is some out-of-hours support, including emergency cover over Christmas and New Year on a rota and occasional weekend support. Where applicable, this work is paid in addition to your normal salary., * Company pension

• Employee discount
• Employee mentoring programme
• Free parking
• On-site parking
• Work from home

Forth Tech is looking for an experienced IT Support Engineer to join our small, friendly team in Dunfermline.

This is a varied support role where you’ll work across Microsoft 365, servers, networking, Intune, broadband, VoIP, cybersecurity services, AI tools and more. You’ll support clients across a wide range of industries including legal, construction, charity, sport and healthcare.

We’re looking for someone who enjoys solving problems, speaking with clients and learning new technology. You don’t need to know every system we use - training will be provided.

Why join Forth Tech?

We’re a small team that works closely together, helps each other and is always looking for ways to improve.

You’ll have the opportunity to:

• Work with a wide variety of technologies
• Build strong relationships with clients
• Learn through buddy support, one-to-one training, training videos and vendor-led sessions
• Gain exposure to cybersecurity and managed SOC services
• Work alongside our Professional Services team on projects
• Develop towards future roles in Senior Support, Professional Services, Central Services or Customer Success

We’re also a Cyber Essentials Certification Body, so security is built into how we support and manage our clients’ systems., Forth Tech is an IT support and managed services company based in Dunfermline. We provide reliable, secure IT to organisations across Scotland and focus on helping clients use technology to improve how their business performs.

Our core values are simple: put the client first, take ownership, communicate clearly, act with integrity, keep improving and work together.

If you’re looking for a role where you can broaden your experience, learn new technology and become part of a team that genuinely supports each other, we’d like to hear from you.