IT Project Manager

As an IT Project Manager, you will oversee both customer-facing and internal IT projects, including custom implementations and enhancements. You will drive efficiency initiatives to streamline technical processes and improve performance, manage multiple IT-Operations and customer projects, and ensure they meet scope, timelines, and quality standards. You will proactively identify and mitigate risks, optimize customer experience and operational efficiency, lead meetings with IT teams, stakeholders, and customers, and provide reports and metrics on project and operational success. In critical incidents, you act as primary incident manager, ensuring rapid response, resolution, and communication.

Key Resonsibilities

• Initiate, manage, and execute IT projects with a focus on customer-centric and efficiency-driven objectives
• Engage effectively with team members, stakeholders, and customers through strong interpersonal and communication skills
• Demonstrate accountability and alignment with company and customer goals
• Apply analytical thinking to solve complex IT operations and project challenges
• Show adaptability, service orientation, and commitment to continuous improvement
• Foster a collaborative, team-oriented culture while maintaining excellent customer relationships

• Completed education in an IT-related field or ideally a degree in Computer Science, Information Technology, or a related field, with specialization in IT Operations, Project Management, or Systems Engineering.
• Degree in Computer Science, IT, or a related field; specialization in IT Operations, Project Management, or Systems Engineering preferred
• Minimum 2+ years of experience in IT operations or development
• Minimum 1 year of experience in project management, with proficiency in Agile methods and tools like Confluence and Jira
• Solid understanding of ITIL practices and IT process management
• Strong command of German and good proficiency in English

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace. What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits, At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs - and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.