IT Field Engineer

Field Engineer / 2nd Line Support Engineer Buckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience. Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas. This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region. Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month. Key responsibilities

Providing 2nd Line technical support via the service desk Troubleshooting hardware, software and end-user issues Building, configuring and deploying laptops and desktops Diagnosing and resolving device failures and hardware faults Carrying out on-site support visits and technical call-outs Supporting Microsoft 365 environments and core infrastructure technologies Delivering a high level of customer service to both technical and non-technical users Assisting with proactive maintenance and customer IT improvements Escalating more complex issues where appropriate and working collaboratively with wider technical teams Experience required: Previous experience within a Managed Services Provider (MSP) environment Strong 2nd Line Support experience Experience troubleshooting Windows desktop and laptop issues Knowledge of Microsoft 365 and Active Directory Experience with Azure and cloud technologies Experience setting up, rebuilding and supporting end-user devices Understanding of networking fundamentals including TCP/IP, DNS and DHCP Excellent customer-facing and communication skills Ability to work independently and manage field-based responsibilities Previous experience delivering on-site support across multiple customer environment Full UK driving licence and willingness to travel to customer sites Buckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience Must have UK Driving licence.