Senior 3rd Line Infrastructure Engineer

• Provide complex fault rectification and support for incidents on IT systems supporting key National Security outputs.
• Support Problem Management, Continual Service Improvement and occasional Change Request work.
• Conduct reactive and proactive maintenance, primarily on the JUNO system, and occasionally support other systems we manage.
• Respond to escalations from 2nd Line Engineers and other Resolver Groups.
• Conduct advanced troubleshooting to diagnose and rectify issues as they arise.
• Develop technical solutions to complex issues and problems.
• Liaise with stakeholders at all levels of seniority, including the customer.
• Resolve issues and problems within SLA levels and ensure KPIs are met.
• Ensure Cat A systems remain online and running smoothly.
• Perform root cause analysis with other resolver groups, original manufacturers, users and suppliers.
• Complete and record periodic maintenance using PPM and routine upgrading activities to address obsolescence issues.
• Maintain and create documentation of system configuration changes and accurately record work in SD.
• Assist with the configuration, installation and deployment of infrastructure components, including virtual machines and UADs.
• Engage in infrastructure-related projects and change requests, contributing to implementation build and testing phases.

Technologies:

• Aruba
• Citrix
• Cloud
• Docker
• Hardware
• Hyper-V
• Support
• ITIL
• Kubernetes
• Linux
• Load Balancing
• Nutanix
• SQL
• Security
• SharePoint
• TCP/IP
• Ubuntu
• VMware
• Veeam
• Windows
• microservices
• AI
• DevOps
• Machine Learning
• Network

• High DV Developed Vetting clearance.
• Excellent knowledge of virtualized environments such as VMware and Hyper-V.
• Excellent knowledge of VDI environments such as VMware Horizon or Citrix.
• Excellent knowledge of HCI such as NetApp SolidFire or Nutanix.
• Excellent knowledge of SAN storage technologies such as NetApp or Dell PowerStore.
• Excellent knowledge of backup and recovery technologies such as Veeam or Commvault.
• Excellent knowledge of Windows Server environments from Server 2008 to 2025, including AD, DNS, DHCP and GPO from design to implementation and support.
• Demonstrable experience supporting enterprise IT hardware in datacentre environments.
• Strong Linux system administration skills, including Ubuntu, CentOS and RedHat.
• Strong knowledge of TCP/IP and networking technologies, including load balancing and firewalls.
• Strong knowledge of software-defined networking such as VMware NSX-T or HPE Aruba.
• Good knowledge of Microsoft stack technologies such as SharePoint, Skype/Teams, MS SQL, MS System Centre, Office365, SCCM, MS Exchange and CLI tooling.
• General knowledge of cloud-native application platforms and Kubernetes-based containerised applications.
• Experience working on Production, Reference and Development systems and the configuration control lifecycle from development through to production.
• Experience with MicroServices architecture platforms such as Tanzu and Rancher, Kubernetes and Docker.
• Knowledge of 2 Factor Authentication technologies.
• Knowledge or experience with scripting.
• Experience producing and updating technical documentation to a high standard.
• Excellent analysis and problem-solving skills.
• Excellent communication skills.
• ITIL 3 or ITIL 4 Foundation level or above.

We are Leidos UK & Europe, working to make the world safer, healthier and more efficient through technology, engineering and science. This Senior 3rd Line Infrastructure Engineer role is based in Huntingdon, UK and involves supporting core services for highly utilised systems with national security impact. We offer a collaborative culture, meaningful careers, support for career goals and work-life balance, along with a reward scheme that includes a contributory pension scheme, private medical insurance, 33 days annual leave including public and privilege holidays, flexible benefits and flexi-time. We are committed to diversity and inclusion, welcome applications from all parts of the community, and provide flexibility to work from home, the office or customer sites with the digital tools to work smarter. We also invest in technical academies, career rotations and development plans to help our people grow.