Data Insight Analyst

Reporting to the Director of Fundraising, you’ll lead the management and development of our fundraising CRM, ensuring our data is accurate, secure and used effectively. You’ll analyse complex information, produce clear reports and dashboards, and help teams understand performance, opportunities and risks.

You’ll also oversee fundraising income processing, support campaign and supporter data selections, improve data processes and line manage our Data Support Officer., Reporting to the Director of Fundraising, the Data & Insights Analyst will provide accurate data, analysis and insight across the Hospice. The role will manage the fundraising CRM, support effective reporting and decision-making, and help teams measure performance against organisational objectives.

The postholder will oversee fundraising income processing, work with teams across the Hospice to deliver useful insight, and line manage the Data Support Officer.

• Lead the effective management, development and governance of the fundraising CRM and related data.
• Undertake regular data cleansing, validation and quality checks to maintain accurate and reliable records.
• Analyse complex data to identify patterns, trends and opportunities and translate findings into practical recommendations.
• Produce reports, dashboards, forecasts and analysis that provide clear insight into Hospice-wide performance, income, risks and opportunities.
• Prepare clear, accurate and timely reports for Directors, the Senior Leadership Team and Trustees.
• Monitor relevant market, sector and demographic trends to inform planning, priorities and organisational decision-making.
• Oversee accurate fundraising income processing and reconciliation, working closely with Finance.
• Improve systems, processes and data quality, identifying opportunities for greater efficiency and automation.
• Line manage the Data Support Officer, setting clear objectives and supporting high standards.
• Work with teams across the Hospice to define measures and objectives and provide actionable insight for planning and decision-making.
• Lead the Data Team in delivering accurate and timely data selections for fundraising campaigns, supporter communications, events and other Hospice-wide commercial initiatives.
• Manage and oversee the supporter thanking process, ensuring donations and other forms of support are acknowledged accurately, appropriately and in a timely manner.
• Provide responsive data support and guidance to all Hospice teams, helping colleagues access, understand and use data effectively.
• Ensure data is managed securely and in accordance with UK GDPR, relevant regulation and Hospice policy.
• Apply commercial awareness when assessing performance, costs, income, return on investment and use of resources.

You’ll have significant experience in data analysis, business intelligence or a similar role, with strong analytical skills and advanced Microsoft Excel knowledge. You’ll be confident working with complex datasets and communicating insight clearly to both technical and non-technical audiences.

You’ll bring a good understanding of data quality, UK GDPR and performance measurement, alongside strong organisational and relationship-building skills. Experience with Donorfy, another CRM, or data visualisation tools would be an advantage.

Experience in a hospice, charity, healthcare or fundraising environment is welcome, but not essential.

Above all, you’ll share our commitment to the Hospice and understand the importance of using data thoughtfully, sensitively and responsibly.

• Canteen
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay