Senior ERP Project Manager

At Serco, we’re investing in technology that will transform how we operate and support our continued growth. We’re looking for an experienced Senior ERP Project Manager to take ownership of delivering complex, high-impact ERP and technology projects across the business.

This is an opportunity to play a key role in a diverse and fast-moving technology portfolio, working across Finance, HR, Procurement and other areas of the business. From implementing new ERP capabilities to delivering major technology change and supporting new business opportunities, you’ll turn complex requirements into successful, business-ready solutions and help shape how Serco delivers technology for the future.

As part of this you’ll:

• Take end-to-end responsibility for the successful delivery of complex ERP and ERP related IT projects, from definition and planning through to implementation, testing, service acceptance and handover.
• Lead the implementation of SAP and other ERP products into parts of the business, ensuring solutions are delivered effectively and meet business requirements.
• Manage projects across a varied portfolio, from multiple smaller work packages through to large-scale change programmes.
• Work closely with business stakeholders across Finance, HR, Procurement and other corporate functions to understand requirements, agree priorities and deliver effective technology solutions.
• Manage project scope, plans, milestones, budgets, resources, risks, issues, dependencies and change throughout the project lifecycle.
• Work with internal technology teams and external suppliers and partners to ensure delivery is on track and meets the required standards.
• Provide clear and regular updates to senior stakeholders, managing expectations and escalating issues where appropriate.
• Support the delivery of major technology initiatives, including the implementation of S/4HANA Public Cloud across parts of the business.
• Lead technical projects such as the migration of SAP from MS Azure to SAP on Rise, ensuring effective planning, coordination and delivery.
• Support analytics and data transformation initiatives, including projects involving platforms such as Databricks.
• Work on technology requirements associated with new business and bids.
• Ensure projects have appropriate testing, governance, documentation and service transition arrangements in place.
• Drive continuous improvement across project delivery, looking for opportunities to use repeatable, standardised solutions wherever possible., Meaningful and vital work: In this position, your work will have a direct impact on how Serco delivers technology and supports our growing business. You’ll work across a diverse portfolio of projects, with exposure to major ERP transformation, new technology implementation, data and analytics, and new business opportunities.

You’ll gain a world of opportunity working for a globally operating business delivering essential services across five vital sectors. Personal growth, achievement and development won’t be hard to find. You’ll work alongside experienced technology and project professionals in a collaborative environment where no two projects are the same.

What we offer:

• Company car
• Private healthcare
• 5% on target bonus scheme
• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

• Significant experience managing ERP projects, with hands-on experience delivering ERP implementations or significant ERP change. ERP experience is essential for this role.
• Proven experience as an IT Project Manager or Technical Project Manager, delivering complex technology projects from initiation through to successful implementation.
• Experience working with SAP, ideally including implementation, transformation or migration projects.
• Experience managing projects across multiple business functions, ideally including Finance, HR and/or Procurement.
• Strong project management capability, including scope, budget, resource, milestone, risk, issue and change management.
• Experience managing multiple projects or work packages within a complex portfolio, with the ability to prioritise effectively.
• Strong stakeholder management skills, with the confidence to work with senior business leaders, technical teams and external suppliers.
• Experience managing third-party technology partners and holding suppliers accountable for delivery.
• A good understanding of systems integration, software development lifecycles, requirements, testing and technical delivery.
• Excellent communication, presentation and negotiation skills, with the ability to translate complex technology issues into clear business messages.
• A proactive and structured approach, with the ability to identify potential problems early and develop appropriate contingency plans.

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.