IT Support Technician

We are looking for a proactive and technically capable IT Support Technician to provide day-to-day IT support across our business.This is a varied, hands-on role covering user support, Microsoft 365, device and endpoint management, networking, communications, security and general IT administration.

You will support our office-based team as well as elements of our wider surveyor network and work directly with external IT and technology suppliers where required. We are looking for someone who already has practical IT support experience and is comfortable working independently, troubleshooting problems and taking ownership of issues through to resolution. This is not a trainee role requiring continuous supervision, although support and escalation routes will be available for more complex technical issues.

The Role Your responsibilities will include:

• Providing day-to-day technical support for users, hardware, software and connectivity issues.
• Supporting Microsoft 365, Entra ID, Exchange Online and Intune.
• Setting up, maintaining and managing laptops and other company devices.
• Supporting Windows endpoint management, updates, security and device compliance.
• Providing first-line support for business networking, Wi-Fi, VPN and connectivity.
• Supporting company telephony and communications systems.
• Managing routine user accounts, permissions, licences and IT onboarding/offboarding.
• Carrying out routine security, backup and system checks.
• Maintaining IT assets, equipment and technical documentation.
• Liaising with external technology suppliers when specialist support is required.
• Assisting with GDPR, Subject Access Requests and information retrieval.
• Supporting wider IT projects and researching new technology and improvements., This role offers considerably more variety than a traditional first-line helpdesk position.You will gain hands-on exposure to Microsoft 365, Intune, endpoint management, networking, communications, cybersecurity and wider technology projects, with the opportunity to broaden your experience and develop towards second-line support and systems administration.If you’re currently working in IT support and looking for a role where you can take greater ownership, broaden your technical experience and become more involved in the day-to-day running of a business IT environment, we’d like to hear from you.

About YouYou should have previous practical experience in an IT support, service desk, MSP or similar technical environment.Experience with some of the following would be beneficial:

• Microsoft 365, Intune, Entra ID and Exchange Online
• Windows 10/11 and endpoint management
• Business networking, Wi-Fi, VPNs and connectivity troubleshooting
• Hardware and device deployment
• VoIP or business telephony
• Cybersecurity and endpoint protection
• Backup and recovery
• IT asset management

You don’t need to be an expert in every area. What is more important is a good technical foundation, strong problem-solving skills and the confidence to investigate issues independently before escalating them.You should be organised, approachable and able to explain technical issues clearly to non-technical users. This is an OFFICE based position and cannot accommodate hybrid or flexible working requests as the position requires On-Site assistance.

Pulled from the full job description

• Free parking
• Company pension
• Casual dress
• On-site parking