IT Support Engineer

We’re looking for a friendly, capable IT Support Engineer to join us. You’ll work closely with the business owner, and your work will directly shape how our clients experience our service., You’ll be the go-to person for our clients’ day-to-day IT needs. That means picking up the phone, resolving issues remotely, and heading out to client sites when a problem needs hands-on attention. No two days are the same., * Answer inbound calls and emails from clients, logging and prioritising tickets

• Provide 1st and 2nd line support remotely and on site across the Greater Manchester area
• Troubleshoot Windows desktops, laptops, printers and peripherals
• Manage Microsoft 365 users, licences, mailboxes and permissions (Exchange Online, Entra ID)
• Monitor and maintain client devices using our RMM platform (NinjaOne)
• Assist with basic network troubleshooting (switches, Wi-Fi, firewalls)
• Set up and deploy new devices for new starters
• Escalate complex issues appropriately and keep clients updated throughout
• Keep clear, accurate notes and documentation, * Hybrid working, with a mix of working from home and on-site visits
• Clear progression, with support to develop your skills and certifications as the business grows
• 25 days holiday plus bank holidays
• Company pension
• 55p per mile for business travel, plus all work-related expenses covered
• The chance to make a real impact in a small, close-knit team

• At least 1 year’s experience in an IT support or helpdesk role (MSP experience is a bonus)
• Confident on the phone with a friendly, personable manner
• A full UK driving licence, access to your own vehicle, and willingness to travel to client sites
• Based in or within easy commuting distance of Bury
• Good working knowledge of Windows 10/11 and Microsoft 365
• A logical approach to problem-solving and a willingness to learn
• Able to explain technical issues in plain English to non-technical users

Nice to have

• Experience with an RMM or PSA tool
• Knowledge of Entra ID, Intune or Exchange Online administration
• Microsoft or CompTIA certifications (or working towards them), * IT helpdesk: 1 year (required)

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Sick pay
• Work from home

Hardwired IT is a growing managed service provider supporting established small and medium-sized businesses across Greater Manchester. Our clients rely on us to keep their people productive and their systems secure, and we pride ourselves on being approachable, responsive and genuinely helpful.