IT Support Technician

Priority IT is an established IT support provider with a diverse range of clients across Wiltshire and Somerset. We take pride in being the superheroes of IT support, working with local businesses ranging from 1 to 50 computer users. We have a strong community focus and founded and setup Wiltshire Digital Drive project aiming to bridge the digital divide. We’re looking for a new team member with a broad range of computer skills and great customer service focus, who is proactive and enjoys identifying and solving problems.

This is a truly diverse IT role. Whilst providing first-line support is a core part of the position, we encourage everyone to collaborate, and contribute ideas. You’ll have the opportunity to work on a variety of exciting projects, and make a real impact across the business.

To be successful in this role, you will enjoy meeting other people and building good working relationships with our clients both face to face and by telephone, delivering service at an extremely high standard. You can expect to spend two weekly visits onsite with clients and the remainder of the week in the office, so if your comfort zone is being behind your desk, this role may not be for you!

Your day-to-day duties will include liaising with computer users to troubleshoot and resolve problems, helping with installation or upgrading of systems and equipment, plus analysing data to spot and fix issues behind the scenes. Your normal working hours will be 8.30am to 5pm Monday to Friday, however some flexibility is required on occasions such as where installations are undertaken outside of working hours to minimise disruption to clients.

You will have previous experience in 1st line support with a minimum of 1-2 years at a managed service provider, along with some wider IT support experience. You will have a customer service background where you have developed strong communication skills, a good work ethic and pride in delivering excellent service.

This is a truly diverse IT role. Whilst providing first-line support is a core part of the position, we encourage everyone to collaborate, contribute ideas, and get involved across the wider IT function. You’ll have the opportunity to work on a variety of exciting projects, and make a real impact across the business.

You will have experience or knowledge of most of the following:

· Desktop support

· Installing/Configuring and Supporting Microsoft Windows 11

· Understand IP and Networking

· Active Directory Administration (passwords), users, groups, permissions)

· Azure Active Directory

· Microsoft Office 365 (passwords, users, groups, permissions)

· Service management ticket based systems

· Mac Support experience (beneficial)

· Laptop/PC diagnostics, upgrades and repair

· Knowledge of server operating system and network architecture (DNS,DHCP, TCP/IP)

· Experience of following documented processes and procedures

You will have good Maths and English skills (shown by Level 2 qualification or above). Qualifications in IT support or Microsoft Certified Professional accreditations are desirable but not essential: we are more interested in your practical experience in the workplace and your customer focus., * Have you previously worked at a managed service provider

• Do you have Knowledge of Microsoft 365 - this is essential
• Do you hold a minimum of a level 2 qualification (or equivalent) in both Maths and English?

Experience:

• 1st line support experience o: 1 year (required)

Pulled from the full job description

• Free parking
• Additional leave
• Company car
• Company pension
• Private medical insurance, Due to the geographical spread of our clients and regular business travel to Swindon and Westbury, you will need a driving licence and you will either need to be over 21 to be added to our company car insurance or have your own vehicle. You will be part of the Out of Hours Team for 1 week a month for which you will receive an on-call rate.

We offer a salary of between £28,000 and £32,000 depending on experience, together with pension and private healthcare and training to help you develop in your career.

As we work with organisations in the education sector, this role is subject to a standard Disclosure and Barring Service disclosure, because the successful candidate will have access to sensitive data and be required to work onsite at educational establishments. Priority IT complies fully with the DBS Code of Practice and our policy on the Recruitment of Ex-Offenders is available on request.