Analyst (IT Service Performance)

This role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain.

As an Analyst, you will help turn service performance information from key points across the value chain into clear, practical insight that supports decision-making, continual improvement, and an improved digital experience.

You will help identify information sources, analyse trends, prepare reporting inputs, co-ordinate contributions, track actions, and support shared understanding across teams and communities of practice.

You will

• Performance Information Identification: Identify service performance information needs, align reporting requirements and support a roadmap for integrated Service Performance reporting.
• Performance Analysis & Reporting: Plan, prioritise and deliver regular and targeted trend-based analysis, preparing clear reports and communications for different audiences and governance forums.
• Actionable Insight: Work with stakeholders to interpret analysis outputs, identify issues, assess risks and shape clear improvement actions.
• Performance Tracking & Monitoring: Track performance trends and improvement activity, presenting progress, outcomes and supporting evidence through appropriate governance forums.
• Wider Service Strategy & Performance Activity: Support wider activity, including tracking actions, co-ordinating inputs, supporting communities of practice, contributing to governance forums, supporting reporting quality and preparing engagement content.

• An understanding of service management principles, with an appreciation of how value is delivered across multiple teams and functions.

• Experience using quantitative and qualitative information to understand performance, draw practical conclusions and support practical improvement.
• While part of a team, the ability to work independently and prioritise own workload, utilising agile methods to approach work planning and execution
• Ability to work collaboratively with diverse stakeholders and team members across the broader business
• Strong written, verbal and facilitation skills, with the ability to explain insight clearly and support stakeholder decision-making.

Pulled from the full job description

• Employee discount
• Gym membership
• Private medical insurance
• Cycle to work scheme
• Discounted gym membership, Salary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.